Belmond Travel Advisor (La Samanna)

The Belmond Travel Advisor (BTA) will be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query but will have a highly specific knowledge of La Samanna. The BTA will ensure we deliver on our promise of a 24/7 Customer Contact Organization by partnering with our global colleagues to respond to all reservation requests in a timely and efficient manner.

The BTA will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.

Belmond Travel Advisors will personalize each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.

Requirements

The ideal candidate will have the following:

• Understanding of the luxury hotel environment.
• Ability to accommodate a flexible work schedule and work long hours.
• Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
• Excellent verbal and written skills, listening skills and questioning techniques.
• Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required.
• Ability to communicate in English with hotel guests, suppliers, and employees to their understanding.
• College degree in a Hospitality major preferred.

Benefits

Belmond provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, and life insurance. You are eligible for the majority of these plans after 60 days of full-time employment. We also offer 401(k) retirement savings plan, paid vacation and holidays.