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Bellman/Doorman - Part Time (Swing Shift)

Company

Oaklawn Racing Casino Resort
Address , Hot Springs, 71902
Employment type PART_TIME
Salary
Expires 2023-10-17
Posted at 8 months ago
Job Description
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
The Bell Person is responsible for meeting and greeting guests, assisting with baggage upon arrival and departure, room drops, luggage holds and assisting with transportation requests while delivering. Always presents a friendly and professional image at the Hotel/Casino.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
  • Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance guest relations.
  • Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
  • Maintains the highest degree of confidentiality.
  • Remains receptive and visible for guest service at all times.
  • Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
  • Maintains a friendly, cheerful and courteous demeanor at all times not just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Responds to guests’ requests, complaints or inquiries courteously and promptly.
  • Ensures bell carts, lobby areas and entrances are clean and free of debris in order to present a clean and attractive facility to guests
  • Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats.
  • Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
  • Follows established procedures and policies of the Oaklawn Racing Casino Resort.
  • Opens the doors for arriving and departing guests.
  • Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
  • Responds to guest needs by promptly delivering laundry, newspapers, additional linens, etc., in person.
  • Maintains strict confidentiality in all departmental and company matters.
  • Provides impeccable guest service to all guests
  • Assists other team members and departments to contribute to the best overall performance of the department and hotel.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Bell Person experience preferred.
  • Guest service experience preferred.
  • Must be able to perform the physical job duties of all Bell Person team members.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to obtain and maintain an Arkansas Racing License.
OAKLAWN RACING CASINO RESORT IS AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.