Behavioral Health Coordinator - Rn

Behavioral Health Coordinator – RN

Position Summary

The Behavioral Health RN Coordinator will lead the coordination of services within Riverwood’s Behavioral Health Clinic. Responsible for providing program and staff oversight and professional nursing care for patients including assessment, treatment, care planning, and evaluation by following established standards and practices. This role works collaboratively with others internally and externally to restore health and promote wellness through coordinating comprehensive nursing care for patients of all ages, gender, economic and social status, and backgrounds.

Position Qualifications

Education and Experience

Graduate of an accredited School of Nursing with an Associate Degree or higher.

1-2 years of experience providing direct care to patients of all ages.

1-2 years of clinical experience in mental health and/or similar health care setting preferred.

Experience With Epic EHR Strongly Preferred.

License/Certificates

Current, unrestricted RN Licensure within the State of Minnesota required.

BLS required.

Essential Duties & Responsibilities

Provide direct support to our medication management providers, therapists, clinical assistants, and behavioral health assistants.

Work collaboratively with physicians, advanced practice providers and other multidisciplinary team members internal and external to Riverwood Healthcare Center.

Serve as the bridge between primary care and behavioral health clinics.

Coordinate activities, handouts, and other initiatives with PR and Marketing to ensure all marketing materials and promotion adhere to established brand standards.

Facilitate team meetings to support day-to-day clinic flow and operations.

Manage referrals detailing relevant mental health histories for provider review.

Play a critical role in communicating with staff and interdisciplinary care teams; first line of contact for staff regarding concerns or need for problem solving. This includes staffing and scheduling conflicts.

Provide care coordination to patients through clinical assessments, developing individual care plans, health coaching, and evaluating the effectiveness of interdisciplinary care team support.

Serve as patient advocate and support coordination of care needs including transportation, appointments, and connecting patients to appropriate community resources.

Assist with patient transfers to hospital or emergency department.

Accurately perform duties and responsibilities related to prescription refills, sample management and medical supply requests using established nursing practices and adopted protocols in an efficient and timely fashion. Works as a liaison between Pharmacies and Providers, answering questions and clarifying orders.

Coordinate and assess patient inquiries.

• Utilize nursing process and approved decision-making protocols to assess the health care need and urgency of patient inquires, based on reported symptoms and history
• Document all contacts and inquiries thoroughly and accurately in the patient’s electronic health record (EHR) for efficient future referencing and trending
• Provide or facilitate transfer of care to the appropriate level as applicable, including but not limited to health education, scheduling a clinic visit; or referral to same day clinic, emergency department, or 911
• Independently address concerns/questions within RN’s scope of practice; involving the Provider(s) either emergently or as needed for issues requiring their involvement
• Provide timely telephone care coordination to patients with health concerns or questions. This may include coordination with pharmacies or other healthcare establishments.

Prepare for, attend, and participate in meetings as assigned. This includes internal meetings and relevant community partner meetings.

Responsible for training of other personnel in the performance of nursing activities that may include competencies, chart reviews, and performance review feedback

Assist with quality improvement and population health outreach activities as assigned

Assist with policy, protocol, and standing order development as assigned

Why Choose Riverwood Healthcare Center?

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor and Garrison. Come grow with us! Riverwood is expanding and building a state-of-the-art surgical center and new McGregor clinic with a completion date of 2024.

Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders including lakes, rivers, and streams including state parks, wildlife refuge, ATV and bike trails for all your outdoor recreational activities.

The work culture at Riverwood reflects the friendly, more relaxed atmosphere of the communities we serve. Our staff is welcoming and supportive of one another. Our goal is to deliver healthcare from the heart to every patient every day.

Join our team in delivering outstanding patient care, from robotic assisted, minimally invasive surgery to comprehensive specialty services and convenient primary care for all ages.

For more information, visit www.riverwoodhealthcare.org (file:///C:/Users/LLKR02/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/59JDELPV/www.riverwoodhealthcare.org)

Riverwood is an equal opportunity employer