Behavioral Health Client Care Coordinator

Job Title: Behavioral Health Client Care Coordinator

Company Overview

Our company is a group private practice organization dedicated to providing comprehensive behavioral health services. We offer a range of services, including individual therapy, couples counseling, groups and wellness services, such as Reiki, to adults and children who are coming to us for support with their mental health and wellbeing. We are currently seeking a Behavioral Health Client Care Coordinator to join our team and help us provide the best possible care to our clients.

Job Overview

The Behavioral Health Client Care Coordinator will be responsible for overseeing the care of our clients and ensuring that they receive the appropriate services and support. This includes coordinating with clinical staff, communicating with clients and their families, and providing administrative support as needed. The Coordinator will be the first point of contact for clients and will be responsible for ensuring that their needs are met and their questions are answered in a professional and timely manner.

Responsibilities

• Communicate with clients and their families regarding treatment options, insurance coverage, and other related issues
• Participate in case review meetings and assist with quality improvement initiatives
• Provide administrative support, including scheduling appointments, maintaining client records, and processing client payments
• Conduct initial assessments of new clients and coordinate with clinical staff on their scheduling availability
• Monitor client satisfaction by sending outcome surveys to clients
• Maintain strict confidentiality of client information in accordance with HIPAA regulations

Qualifications

• Associate's degree in healthcare or social services-based area OR
• Experience with electronic medical records and insurance billing
• Ability to work independently and as part of a team
• Understanding of HIPAA regulations and ethical guidelines for healthcare professionals
• Strong organizational skills and attention to detail
• 2+ years of experience in healthcare or behavioral health intake/coordination
• Excellent communication and interpersonal skills

The Behavioral Health Client Care Coordinator plays a key role in ensuring that our clients receive the best possible care and support. If you have a passion for helping others and a desire to work in the behavioral health field, we encourage you to apply for this rewarding position.