Banking Center Manager Full-Time Fort Leonard Wood

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Dickinson Financial Corporation and its two family-owned banks-Academy Bank and Armed Forces Bank-have a long history of service to our Clients and the communities in which we do business. Our commitment to a diverse, equitable, and inclusive environment contributes to immediate results and the long-term success of people. We recruit service-minded talent to deliver Fast, Easy, and Personal banking that is welcoming to all, while having fun and doing good things along the way!

• Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware of and compliant with the Operating Agreement for the installation.
• Identifies and pursues marketing opportunities around the installation.
• Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access.
• Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers.
• Ensures customer experience is "fast, easy and personal" consistent with Company customer service standards.
• Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for Associates to conduct banking business.
• Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success.
• Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop in the banking center.
• Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation.
• Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards.
• Attends local functions and events primarily hosted by military groups located on the installation. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities.
• Manages multiple ATM locations in the market. Ensures ATMs are clean, operational, and located in a visible area with proper marketing to promote bank products to customers and non-customers. Identifies and recommends placements for new ATMs as they may arise.
• Completes other specified duties as assigned.
• Measures and manages sales at assigned location based on daily, weekly and monthly budgeted goals,
• Regular attendance required, working at the work site during regular business hours and/or assigned hours.
• Responsible for knowing, following and ensuring all banking center Associates' adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all Associates.

Minimum Qualifications:

• Strong written and verbal communication skills.
• Ability to obtain clearance to be on military base(s).
• Thorough understanding of retail deposit and loan products.
• High emotional intelligence with proven ability to motivate and coach others.
• Proficiency with common computer programs, including Microsoft Office and email.
• Ability to be NMLS licensed and registered.
• Bachelor's degree preferred.
• 2+ years management/supervisory experience preferred.
• Basic math, counting, and cash handling skills.
• Proven track record of business development skills.
• 2+ years banking center experience preferred.
• Must be able to multi-task and be comfortable with on-the-job training.
• Sales or networking background preferred.

Physical Requirements:

The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker sits often, including for customer meetings and computer work, but worker will frequently stand or walk throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.