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Balenciaga Keyholder | Short Hills Mall

Company

Groupe Kering
Address , Short Hills, Nj
Employment type FULL_TIME
Salary
Expires 2023-06-27
Posted at 1 year ago
Job Description
Summary
We are currently seeking a Keyholder who will report to the Store Director.
YOUR OPPORTUNITY
The Keyholder significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image. S/He embodies Balenciaga behaviors and engages clients.
HOW YOU WILL CONTRIBUTE

A BUSINESS DEVEOPER
  • Deal with and report all situations regarding client requests and complaints to the Management Team
  • Keep informed on market, fashion trends and business environment
  • Achieve sales targets, quantitative and qualitative goals and KPIs
  • Closely work with stock team to ensure product availability and meet client requests
  • Provide high quality feedback regarding clients to the Management Team

A BRAND PROMOTER (CLIENTS)
  • Follow the guidelines provided by HQs regarding the client journey and loyalty program
  • Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
  • Give tailor-made advice, listening clients’ expectations and answering requests
  • Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
  • Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
  • Inspire clients by embodying the Balenciaga behaviors
  • Execute product presentation guidelines
  • Ensure seamless execution of the omnichannel client journey
  • Create and update client portfolio and follow up through Luce app
  • Maintain display and organization of all areas respecting the visual merchandising standards

A TEAM PLAYER
  • Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
  • Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
  • Participate in achieving sustainability goals
  • Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

A PROCESS SUPPORTER
  • Receive and process store deliveries
  • Contribute to front and back of house operations (stock control and inventories)
  • Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
  • Prepare and organize deliveries and shipments to clients
  • Process client transactions at the cash desk (in-store and distant sales, M-xstore)
  • Promote and execute omnichannel services in store

WHO YOU ARE
  • Good digital and IT skills, including MS Office
  • Good general culture level
  • Ability to multitask and handle the pressure of a busy day
  • Relevant previous sales experience with a minimum of 2 years
  • Product sensitivity and a strong market and fashion trends knowledge
  • Good listening ability
  • Willingness to learn and improve
  • Adaptability, reactivity, natural curiosity, and authenticity
  • Ability to maintain a positive work environment while respecting brand values and behaviors

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s Short Hills Mall team as a Keyholder who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.
Job Type
Regular
Start Date
2023-05-01
Schedule
Full time
Organization
Balenciaga America Inc.