Automotive Clerical / Office Admin

Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!
What We Offer

• Paid time off and vacation
• Life Insurance
• Family owned and operated
• Long term job security
• Employee vehicle purchase plans
• 401K Plan
• Short and Long term disability
• Medical and Dental

RESPONSIBILITIES:

• Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies
• Create and maintain billing files for reconditioning fees related to these accounts
• Communicate and schedule repairs/enhancements with Recon Shop management
• Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner
• Analyze and manage customer vehicle throughput via daily report/query capabilities
• Soft sell additional services to dealers upon delivery of existing work
• Receive vehicle and registration information from customers interested in reconditioning services
• Review completed work ensuring customer quality standards are achieved and/or exceeded
• Perform other duties as assigned by management
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Follow up with customer to confirm completion and satisfaction
• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
• Manage customer’s expectations of recon fulfillment activities through proactive communications
• Utilize the [ERP system] systems to monitor and track vehicle repairs.
• Work with finance/local management to ensure customers are charged and A/R is timely collected
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met
• Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Enter all pertinent information into [ERP system] and approved work requested by customer
• Build deep service relationships with customer

REQUIREMENTS:

• Advanced computer software skills necessary
• 4 years of clerical or administrative support experience required
• Experience working in an automotive dealership a plus
• Must be able to use general office equipment (i.e., copier, fax machine, etc.)
• Vision abilities required include close, distance and depth perception
• Valid driver’s license and safe driving record required
• Ability to perform repetitive data entry tasks, manual dexterity
• High School Diploma or equivalent required
• Ability to sit or stand for prolonged periods of time
• Excellent communication and organizational skills required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.