Auto Glass General Manager

Service Center

Glass - Minneapolis

Job Summary

Caliber Auto Glass General Managers are responsible for the overall operational success of their assigned market. Ensure Glass Technicians have the support and resources to complete their work safely and efficiently. Responsible for auto glass operations, increasing market share, and profitability of assigned market. Drive customer satisfaction scores to gain lifetime promotors and grow Caliber’s reputation in the marketplace. 

Roles And Responsibilities

• Complete weekly safety meetings
• Assist in training programs for apprentices and new hires to support their knowledge
• Monitor and manage the collection of accounts receivable with clients
• Manage the fleet of vehicles in assigned market. Communicate maintenance needs, registrations, tolls, tracking of vehicles
• Ensure that all Teammates have the required training for their position
• Assist in the preparation of the annual budget and profit plan
• Manages field resources within the designated market
• Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications 
• Willingness to learn new and innovative automotive technologies
• Identify opportunities for improvement and initiate problem-solving discussions
• Demonstrate a strong ability to lead, develop, and inspire others to achieve success
• Deliver exceptional customer service, treat any warranty opportunities with urgency to restore the customer as quickly as possible
• Coach proper administrative process opportunities & audit to develop good habits
• Coordinate with call center to develop, maintain, and adjust markets and starting points for technicians as business needs change
• Responsible to provide feedback on marketing plans, sales, and market growth opportunities
• Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines

Qualifications, Education & Experience

• 2+ years of experience leading and mentoring a team of people
• 5+ years’ experience in the auto glass industry
• Proficient in Microsoft Office
• Knowledge and ability to use computers, mobile devices, and related technology efficiently
• Proficient knowledge of Aftermarket and OE diagnostic scan tools and factory software
• Self -motivated, positive attitude, with a customer focused vision

Requirements

• Ability to pass a background check
• Required to wear PPE to include but not limited to facial covering, eye protection, gloves
• Requires frequent driving of company and customer vehicles
• Extensive travel within assigned area is expected
• Must be able to lift 60 pounds independently
• Must be at least 21 years of age
• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
• Travel may be required for continuing education and certification training
• Must have a valid driver’s license and ability to pass MVR check