Atm Field Service Technician

Tuscaloosa, AL
Full Time
Mid Level
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Cennoxis currently seeking an ATM Field Service Technicianbased in theTuscaloosa, AL area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment throughout Tuscaloosa and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.
Essential Duties and Responsibilities include the following, but not limited to:

• Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
• Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
• Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
• Troubleshooting, diagnosing, and resolving product performance issues
• Maintain a professional attitude and demeanor to foster positive customer relationships
• Have and maintain a clean and valid motor vehicle record and driver's license
• Take ownership of your assigned territory and meet service performance goals
• Escalation of issues to the service management team as required
• Prioritizing and planning service calls
• Actively participate in equipment, maintenance, and supply sales lead program
• Timely and accurate reporting of service updates and call closure information to the call center
• Adhere to service operating procedures
• Working with local service team and service management team to reassign calls as required

We Offer Incredible Perks & Benefits including, but not limited to:

• Employee Assistance Program, and so much more!
• On-Going Learning & Development Training
• Company Vehicle, Fuel and Credit Cards for Expenses
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• Competitive Pay
• 401k Plan with Employer Match
• Company Paid Life Insurance
• Paid Vacation, Sick days, and Holidays
• Company Provided Cellphone, Tablet, Laptop

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company Overview
Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.