Associate, Trader Service Jobs

Your Opportunity

Do you love helping others? Are you committed to doing the right thing? Are you interested in learning and increasing your financial knowledge and experience? Then the Retail Trading Associate role could be just for you!

Schwab is a leading provider of investing technology and education, enabling traders to build and execute their investing strategies and processing more trades per day than any other financial services firm.

We are seeking enthusiastic, curious, and motivated individuals to join our team that offers exceptional service and assistance to clients as they trade in the markets. We’ll provide paid training for your Series 7 and 63 licenses and are dedicated towards developing your financial service, market, and trading knowledge.

We believe investing in our associates is essential for investing in our future, which means our commitment to helping you grow goes further than licensing and training. Your goals are just as important to us as they are to you. We offer a supportive environment, where we value the unique view every employee brings to our team.

This entry level Retail Trading Associate supports Schwab’s highest revenue generating, most sophisticated retail active trader clients. Retail Trading Professionals handle phone calls (inbound and outbound) and chats in a fast paced, market sensitive environment. Duties include order entry, trading platform tutorials, relationship building and management, risk analysis, and management and mentorship of clients through education on strategies and products.

What you are good at

• Analyze and interpret client positions and market conditions to proactively present advantages and disadvantages of various strategies to find the best solutions for our clients
• Leverage industry knowledge and platform expertise to deliver well-positioned leads to branches and other business partners
• Provide account related support for clients, which may include Move Money, transfers, account profile updates, etc.
• Utilize trading experience to coach clients on best market practices including, but not limited to efficient order execution
• Mentor clients and convey margin rules and calculations on derivative (options) positions and risk management
• Master and teach the firm’s most complex trading platforms (including, but not limited to: thinkorswim, and Mobile Trader) to help clients harness and maximize Schwab technology
• Provide direct, real-time trader support to our retail active trader client segment

What you have

• Collaborative and relationship-focused work style with demonstrated success in a team environment.
• Ability to present complex information in a simplified manner to clients and associates
• Bachelor’s degree, or equivalent experience
• SIE, Series 7, 63 (or equivalent) with registration in all 50 states, or can be obtained as a condition of employment
• Ability to ask appropriate, probing questions to clearly understand the client’s needs. Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client.
• Understanding of stocks preferred and a strong interest in the securities industry and capital markets
• Practical time management & communication skills, positive demeanor, enthusiasm, professionalism, a strong work ethic with a high integrity level.
• Must possess excellent oral and written communication skills