Associate Field Technician (Sr)- Onsite Pleasant Prairie, Wi

Essential Job Functions

• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment
• Instructs customers in the operation and maintenance of systems/equipment
• Acts as a liaison with customers on administrative and technical matters for assigned projects
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• Experience working with customer technology and support requirements
• Experience working with the company's hardware, software and equipment products
• Four or more years of field support experience
• High school diploma or G.E.D

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good communication skills
• Ability to resolve hardware and equipment problems
• Good analytical and problem solving skills
• Willingness to travel
• Good time management and organizational skills

Work Environment

• May require shift work
• Office environment
• May require weekend work

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. DXC's commitment to diversity and inclusive selection practices ensures qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the already-identified posters, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster, and any state or locality-specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state, and locality postings. Postings are available in English and in Spanish, where required. View postings below.
Disability Accommodations
DXC is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. If you are an individual with a disability, a disabled veteran, or a wounded warrior, and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email at least one week in advance of your interview.
Please note: DXC will respond only to requests for accommodations due to a disability.
Salary Range Disclaimer
For individuals assigned and/or hired to work in the following states California, Colorado, Connecticut, Delaware, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, Vermont, Virginia, Washington, DXC is required by law to include a reasonable estimate of the compensation range for this role.
The base salary range represents the low and high end of the DXC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of DXC's employee compensation package. Other rewards may include a vacation policy and region-specific benefits.
At DXC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $51,600.00 - 77,400.00 USD Annual.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.

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