Associate Customer Care Representative

Customer Care Representative
Baltimore Regional Office
6711 Columbia Gateway Dr, Columbia MD 21046

Want to work for a company where doing good is what we do?
The feeling is mutual.

Our Columbia, MD branch is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.

Responsibilities

• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work
• Meet production goals, as shown through policies written and Amica Life referral
• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Work well with others in a team setting

Salary and Hours

Our starting annual salary range is $45,979-$54,525 and may be negotiable based on level of experience and applicable licenses within the Property and Casualty Industry. The 40-hour schedule will be Monday through Friday between the core hours of 8 AM and 5 PM, with the potential to work holidays and a few Saturdays per year. Work from home may be available up to two days a week once trained to work independently.

Qualifications

• Computer keyboard and processing skills
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• High school diploma or equivalent education required
• Previous insurance background is a plus, but not required

Perks and Benefits

• Generous retirement benefits
• Fitness and wellness reimbursement
• Competitive salaries and exceptional benefits
• Employee community involvement
• Generous leave programs, including paid parental bonding leave
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
• Student Loan Repayment and Tuition Reimbursement programs
• Paid vacation, holidays and sick day
• Medical, dental, vision coverage, short- and long-term disability, and life insurance

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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