Associate Business Analyst Jobs

Associate Business Analyst

Hybrid in Charlotte, NC

This Associate Business Analyst is responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems. Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements (if required), and providing technical billing subject matter expertise and support of billing solution launches.

MAJOR DUTIES AND RESPONSIBILITIES

• Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.
• Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.
• Works intimately with business owner/requestors or design architecture on understanding requirements and documenting requirements.
• Provides support for complex issues within our billing systems.
• Perform other duties a requested by supervisor.
• Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.
• Creates and documents billing system configuration guides.
• Develops and documents billing solutions including process flows.
• Runs queries and pulls billing data to support analysis and billing design.
• Understands all order entry processes and procedures and business rules within the company.

REQUIRED QUALIFICATIONS

• Strong experience in SQL and Excel
• Ability to conduct presentations in front of an audience (could include Executive Leadership)
• Ability to maintain confidentiality
• Knowledge of industry requirements used to support end user cable, data, and telephony billing
• Ability to work independently
• Ability to communicate with all levels of management and company personnel
• Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project
• Ability to show judgment and initiative and to accomplish job duties
• Strong Communicator (written and verbal): ability to read, write, speak and understand English
• Ability to work extended hours.
• Ability to analyze and interpret data
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities is a plus

Education

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws