Assistant Manager Jobs

Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit madewell.com and follow us @madewell.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Be ready to step in for another manager as needed.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Act in a manner that aligns with our values.
• Own the selling floor and ensure that the right people are in the right place at the right time.

(About you) You’ll be great in the role if you …

• Are available when we are busy, including: nights, weekends and holidays.
• Communicate effectively and confidently.
• Make smart decisions by: actively listening, understanding data and looking beyond the obvious.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Love our brand, customers and teams.
• Process information and operate store systems accurately.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
• Must regularly move around all store areas and be accessible to customers.
• Have a high school diploma or equivalent combo of education and experience.
• Have 2 or more years of experience with similar scope, specialty retail preferred.
• Have a track record of setting and achieving goals.
• Are adept with technology and apps and familiar with industry-related blogs and feeds.

Before we wrap, a word about a few of our way cool perks…

• Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
• 401(k) plan with company matching contributions*
• Time Away – paid time off, holidays, parental leave, disability leave, bereavement*
• Giving back –volunteer program, disaster relief funds, charitable matching donations*
• 24/7 free confidential help with a variety of personal and work concerns
• Flexible days and hours
• Competitive base pay and bonus programs
• Personal and professional development
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
• Amazing merchandise discounts

Hourly Range: $17.75 - $26.75

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.