Assistant General Manager Jobs

The Assistant General Manager (AGM) will work closely with the General Manager (GM) to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. The AGM in conjunction with the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.

• Act as “Manager on duty” as required.
• Perform other duties as assigned.
• In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.
• Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.
• In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.
• In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
• Assists with the direct sales activities of the hotel in partnership with the hotel’s Director of Sales (DOS), Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Partners with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
• In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and off boarding of all associates of the hotel.
• Manage the front office, housekeeping, and food and beverage operation of the hotel.
• Manage the appearance, condition, and preventive maintenance of the physical plant by collaborating with the Maintenance Manager.
• Assist the GM with the development, implementation and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition.
• In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.
• Regularly sell hotel rooms through direct client contact.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Will be exposed to commercial cleaning chemicals
• Problem solving, reasoning, motivating, organizational and training abilities.
• Ability to prioritize and organize work assignments.
• Ability to travel including some overnight travel is required.
• Will be required to work mornings, evening, weekends, and holidays.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Three years as a Front Office Manager, Operations Manager, Assistant General Manager and/or Director of Sales in extended stay hotels preferred.
• Frequently handling objects and equipment.
• Experience with Microsoft Office and Opera systems preferred.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

• Sonesta Hotel Discounts
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Various Employee Perks and Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Paid Vacation and Sick Days
• Company Paid Short Term and Long Term Disability Insurance
• Medical, Dental and Vision Insurance