Assistant Event Day Phone Check-In Manager

Job Title: Assistant Event Day Phone Check-in Manager

Company: Gameday Your Way

Location: South Bend, Indiana

Job Type: Part-time/Seasonal

Pay: $20/HR

Gameday Your Way is a growing events hospitality business that specializes in delivering fun & engaging events for our customers before football games at Notre Dame, Northwestern, University of Wisconsin, Indiana University and Soldier Field. We are looking for an Assistant Event Day Phone Check-in Manager to join our team and will be responsible for managing the phone check-in process for all gameday events and ensuring that our clients have a smooth and stress-free check-in experience.

Responsibilities:

• Continuously evaluate and improve the check-in process based on client feedback
• Provide solutions to clients for issues that arise
• Assist in the phone check-in process for all Gameday events
• Respond to all client inquiries regarding their event
• Manage a team of check-in agents to ensure that they are knowledgeable and efficient in their roles
• Work closely with the event management teams to ensure that all necessary information is communicated to clients and vendors

Shift:

• 8-hour shift
• Day shift

Date range:

• Required work dates of September 2, September 16, September 23, October 14, October 28, November 18

Work setting:

• In-person

Who We Are and Who We Are Looking for

• We don’t say ‘no’ or ‘we can’t’, we say ‘yes’ or ‘let me see what we can do for you’
• Goes The Extra Mile
• Fun and Enthusiastic
• We care about our employees, vendors, and partners and want them to be happy
• Our workplace, employees, and vendors are fun places and people to be around
• Unstoppable
• Authentic
• We never give up
• Kind and Caring
• We genuinely care about our customers and their experiences
• Our approach to problem-solving is ‘How do we get this done?’, not ‘Can this be done?’
• Our experiences are authentic, not generic | Our people are genuine & honest - no pretenses or airs; no lies or over-promising
• We believe that you can work hard without it being painful; we attack challenges as opportunities to be collectively overcome and celebrated
• We don’t settle for good enough, we pay attention to detail, we under promise & overdeliver

If you are passionate about providing exceptional customer service and have experience in event management, we encourage you to apply for this exciting opportunity to join our team at Gameday Your Way.

Requirements

Requirements:

• Excellent communication and interpersonal skills
• 2+ years of experience in event management or customer service
• Ability to learn new software systems
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong organizational skills and attention to detail