Nature of Responsibilities:

Assist in the administration of the university’s disciplinary process for all alleged undergraduate misconduct and for graduate/professional students for matters that arise under the Policy on Prohibited, Discrimination, Harassment and Related Misconduct (PPDHRM). Receive complaints, provide support and outreach to students, implement interim measures, conduct investigations, determine probable cause, conduct hearings, and issue sanctions as appropriate. Educate and train the campus community about university policy and procedures, including members of the Student Conduct Board. Enter and maintain records in compliance with OSCCS and university policies. Participate in the institution’s 24/7 crisis response on-call system and attend regularly scheduled meetings and trainings. Serve as liaison to off-campus neighborhood associations, Durham city officials, and the Durham Police Department. Assist in assessment of the Office of Student Conduct and Community Standard’s learning outcomes, including evaluation of emerging best practices.

Duties:

Student Conduct Case Management (60%)

• Determine responsibility for allegations of policy violation(s); issue university-level sanctions as appropriate (up to and including suspension and/or expulsion)
• Assist in the receipt of incident reports, complainants and investigation of allegations of policy violations
• Write follow-up letters, finalize cases, and complete records in data management system
• Evaluate emerging practices for possible implementation in the University’s conduct process (e.g., restorative justice)
• Counsel students in academic, personal, and disciplinary matters; assess at-risk students for additional intervention by appropriate personnel (e.g., DuWell, DukeReach)
• Monitor completion of sanctions issued through the conduct process
• Serve as a hearing officer for administrative resolution of cases of student and group/organization misconduct; mediate cases involving student conflict
• Consider information/evidence for inclusion in hearing packet materials for cases that proceed to the Student Conduct Board
• Facilitate adaptable resolutions including, but not limited to resolutions through agreement, Faculty-Student Resolutions, Restorative resolutions, and more

Administrative Duties (35%)

• Communicate to internal and external constituencies
• Aid in the development and coordination of training for paraprofessional staff
• Provide outreach to university offices regarding office policy and procedures and university protocols
• Meet regularly with key constituencies regarding shared concerns (e.g., Academic Deans, Faculty, Directors of Undergraduate Studies, Housing and Residence Life, DuWell, DukeReach, Behavioral Assessment Team, Student Involvement and Leadership, local neighborhood associations)
• Aid in office assessment efforts in accordance with OSCCS and Divisional standards
• Provide ongoing training of policies and procedures to faculty, staff, and students in university offices and schools
• Support university officials in collecting federally-required information
• Develop and facilitate prevention initiatives for campus subpopulations

Other Duties (5%)

• Work with University Counsel and outside counsel in responding to claims filed against Duke; testify as needed in depositions or court
• Assist in the review and development of university policies related to student conduct
• Serve as “dean on-call” in 24-hour emergency on-call rotation; respond to crises involving students; assist in development of protocols
• Support the Duke community by attending events that may involve student demonstrations and protests
• Assist in the editing of office publications, including the OSCCS website and The Duke Community Standard in Practice: A Guide for Students
• Other related duties as assigned incidental to the nature of the position or appropriate to the missions of the Office of Student Conduct and Community Standards, the Dean of Students Office, the Division of Student Affairs, and the university

Required Minimum Qualifications

Master’s degree in higher education/student services, counseling, or related area. Three (3) years (post-master’s degree) of relevant experience in a higher education or related setting.

Background in advising/counseling students and prior work administering student conduct processes preferred

Job Specific Skills and Competencies:

• Commitment as a hearing officer to an unbiased/neutral perspective until evidence supports an opinion
• Skills relevant to establishing and maintaining successful partnerships with alumni, parents, faculty/staff, administration, members of the community, and other stakeholders
• Ability to strategically and sensitively ask questions, evaluate responses, weigh information, and determine responsibility, with an eye toward maximizing educational opportunities consistent with university philosophy
• Ability to effectively testify in court or other legal proceedings
• Ability to communicate difficult/sensitive information
• Ability to take initiative, balance multiple projects, set priorities, and work autonomously yet also as a member of a team
• Proficiency with Mac platform and Microsoft Office applications; experience with conduct database management systems (i.e., Symplicity Advocate/Maxient) strongly preferred
• Knowledge of university disciplinary systems and relevant legal issues
• Ability to interpret data, distinguish nuances, and evaluate multiple course of action
• Excellent verbal and written communication skills, critical-thinking skills, use of sound judgment
• Strong attention to accuracy and detail

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status