Assistant Branch Manager Jobs

Assistant Branch Manager
Full Time (40 Hours)
Monday - Saturday (Varied)

PURPOSE:

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• Recognize employees who perform at a high level.
• Exhibits confidence in self and others; Inspires and motivates others to perform well.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• I will accept there is no "they". We are one working toward the same mission.
• I will earn respect and build trust by acting with integrity in every situation.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.
• Hold employees accountable for their performance, attitude and behavior.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• I will treat my coworkers with the same high standards as I treat my member.
• I will take ownership and accept responsibility.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• To deliver service in alignment with our Service Commitments
• I will continuously look for ways to improve myself, my credit union, and my community.
• Ensure that the branch meets sales and service goals as established by the Credit Union.
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Effectively influences actions and opinions of others.
• I will commit to the core values.
• I will focus on people over products and build lasting relationships.
• I will understand my role in supporting the team to achieve our purpose.

SUMMARY:

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the team while conveying a feeling of trust, and service.

Has primary responsibility to ensure all operations are handled efficiently and effectively and comply with the organization's policies, procedures, and applicable regulations. In the absence of the Branch Manager, has responsibility for staffing, member service experience, problem resolution and facilities maintenance. Is responsible for achieving all credit union goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Responsible for managing risk by maintaining, balancing, and monitoring all cash and negotiable instruments and ensuring tracking and recording logs are completed and processed in a timely manner. Monitor logs and records to assist in reconciling posting errors on member's accounts and verify accuracy of transactions. Adjusts errors and addresses complaints in a professional manner. Completes various reports and projects as required.
• Be directly involved with coaching, counseling, and mentoring of branch staff, for both sales and operational performance.
• With assistance from the branch manager, design and develop training applications to assist MSRs in understanding credit union practices and procedures, member services, regulatory compliance, confidentiality, credit union philosophy and culture.
• Perform MSR or Branch Manager duties as required. Act as custodian of records on behalf of the credit union and perform other duties and functions as might be assigned from time to time consistent with the objective of delivering excellent member service.
• With assistance from the branch manager, determine branch goals and be responsible for monitoring progress. Coach, counsel and mentor staff to become comfortable with the cross-selling process and achieve success in realizing goals.
• With assistance of Branch Manager operational duties within the branch are the responsibility of the managers so that member service representatives primary focus is on serving members.
• Ensures processes are consistently followed and internal audits reflect the adherence to policies and procedures.
• Ensure excellent member service is implemented through proper scheduling of employees and have a plan in place to handle contingencies.

Lending Expertise

• Understanding and commitment to SSSCU Core Values: SMART Pro
• Loan structure, rate sheet, applicable regulations
• Demonstrates a thorough understanding of the loan process.
• Uncovering member needs through effective interview process
• Stipulations
• Submitting loan exceptions to Consumer Lending
• Member communication
• Responsible for the enforcement of credit union dress code and employee handbook policies.
• Perform other duties as assigned.
• Loan funding
• Is familiar with particulars of all credit union loan products.
• Current lending platform
• Symitar requirements
• Credit reports
• Underwriting guidelines

EDUCATION and/or EXPERIENCE:

Associate's degree (A.A.), Bachelor's degree preferred or equivalent from two year college/technical school; or 2-5 years supervisory experience in a financial institution; or equivalent combination of education and experience.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE