Asset Management Specialist Jobs

Supports the receiving, managing, and tracking of IT hardware and software assets. Maintains an up-to-date system or database of detailed hardware information and assignees as defined by the IT asset policy. Manages unassigned equipment, consumables, and accessory inventories. Manages and tracks software assets (e.g., software licenses, license keys, version, and renewal information). Includes recovery of licenses/keys when customers off-board. Adhere to Federal and agency policies and procedures to dispose of assets that have become excess property or non-functional, including degaussing. Participate in the yearly asset audit.
Responsibilities Include, But Are Not Limited To

• Coordinates with the technical support teams for verification, repair, recovery, and disposal.
• Monitors day to day ServiceNow queues and tickets.
• Ensures accurate asset data within ServiceNow, making sure all fields are populated and accurate.
• Conducts physical audits of IT assets and inventories.
• Ensures end user IT assets are appropriately tracked and managed in accordance with the asset management policies.
• Updates and maintains information in the asset database in a timely manner
• Coordinates disposal pickups and completion of associated processes and records.

Required Skills
Required Experience

• Must have a positive and patient customer service attitude.
• Detail-oriented, proactive, highly organized, and able to prioritize tasks and multi-task.
• Knowledge utilizing asset management tools, including automated discovery.
• Knowledge of asset life cycle management processes planning, acquisition, deployment, monitoring, and disposal.
• Must be able to obtain agency suitability clearance prior to start date.
• Understanding of IT assets including laptops, printers, mobile devices, AV/VTC equipment, end user software, etc.
• Requires a high school diploma/GED and a minimum of 2 years experience with IT procurement and asset management.
• Ability to analyze complex data and create user friendly reporting.
• Ability to effectively communicate verbally and electronically.
• Ability to work independently with little direction and to tight deadlines.