Applications Specialist, Clinical - Remote

Applications Specialist, Clinical

Classification: FLSA Exempt

Reports To: Director, Clinical Applications

Special note to applicants: All positions at Indica Labs report in directly to our headquarters located in Albuquerque, NM, USA. This position is for North American (USA, Canada, Mexico) only.

Summary

The Applications Specialist consults with customers to identify software and service solutions that best satisfy their requirements, liaises with technical solutions/IT and commercial teams to ensure the customer’s needs are met and provides ongoing technical and scientific support and training to customers. This position would suit someone with experience in digital pathology implementation, pathology applications, histotechnology/biomedical science, or lab operations experience.

Duties and Responsibilities

• Support commercial efforts by participating in seminars and tradeshows or giving technical presentations or posters as required.
• Interact with customers to drive continuous improvement and ensure they get the best out of their solution.
• Build strong, trusting relationships with clinical and non-clinical stakeholders.
• Communicate information resulting from customer interactions to increase customer satisfaction, product development and sales delivery.
• Work closely with the Technical Solutions Team to ensure all customers are provided with after sales support within the KPI’s.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
• Provide training for pathology laboratories ensuring customers are fully trained on our products.
• Provide pre-sales demonstrations and support software trials and proof-of-concept studies.
• Lead and coordinate evaluations of opportunities, working with customers and industry partners to determine which packages and solutions will best meet project needs.
• Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)

Minimum Qualifications

• Applicant must currently reside in North America.
• Valid Driver’s License
• Bachelor’s Degree (or global equivalent) in business, biomedical sciences or related scientific discipline
• Indica Labs is a Federal Contractor, so candidates within the United State should expect a requirement for full vaccination against COVID-19
• Excellent written and verbal communication skills
• Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)
• Experience in histopathology, digital pathology, and/or image analysis
• Valid Passport for national travel as required

Preferred Qualifications

• Two (2) years of sales/applications experience in the clinical pathology market
• Experience with Health System stakeholder engagement and interactions
• Sales/applications experience in the digital pathology market
• Experience working with histopathology software systems
• Master’s Degree (or global equivalent) in business, biomedical sciences or related scientific discipline

Knowledge, Skills, And Abilities

• Ability to work autonomously as well as part of a team.
• Basic skills in Information Technology (IT) and network knowledge
• Ability to deliver confident presentations to small and large scientific audiences
• Ability to manage and quickly shift priorities
• Soft skills, with a passion for providing positive customer experience

Location

This is a remote position, located in the employee’s home state or country.

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment
• No, or limited exposure to physical risk
• Work is normally performed in a typical interior/office work environment
• Up to 50% global travel on short notice
• Some physical effort required

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