Application Analyst Jobs

About Streamline Health:

Streamline Health, Inc. is a healthcare industry leader in helping providers optimize the middle of their revenue cycle. With powerful technology-enabled services and analytics, we help providers drive quality and revenue integrity across their enterprise. We share a common calling and commitment to advance the quality of life and the quality of healthcare—for society, our industry, our clients, and the communities they serve, and the individual patient.

Why it’s great to work here:

• We have a great culture and we work on it every day
• We believe in what we do: we help providers manage their financial health so they can focus on the health of their communities
• We believe in utilizing your strengths and continual education
• We encourage curiosity and pride ourselves on teamwork
• We are the best mix of a start-up and established company: we are nimble and can respond to market changes quickly, and we are also public and have the stability and transparency that comes with it

About the role:

The Application Analyst is an integral part of the Client Success team focused on creating better solutions and customer outcomes. This is not responding to inquiries – we are specialists in providing solutions to a variety of time sensitive, business-critical issues. These issues are usually pivotal to the customer and have significant impact on our customer satisfaction, which is one of our core values. Our Client Sucess team helps to optimize and multiply the value our Healthcare Provider customers get from our SaaS-based technology solutions.

Responsibilities

• Foster customer education and self-service by creating, enhancing and providing internal and external training and documentation.
• Act as primary knowledge expert in our customers’ solution portfolio
• Manage a queue of cases, prioritizing issues based on severity and customer impact
• Understand relevant Healthcare Revenue Cycle business processes: Chargemaster, Pricing, Charge Capture / Reconciliation, Cash Posting and assisting Customers with the operational aspects of implementation, adoption, and ongoing support
• Maintain product specific implementation documentation and recommending improvements to implementation methodology
• Communicate regularly with customers to discuss open tickets and perform a check in to gauge their level of happiness with the solution and the company
• Assist in pre-sales product demonstrations or aid in scoping projects or developing proposals.
• Troubleshoot and solve complex problems, inspire change, and implement solutions
• Evaluate customer needs, gather requirements, perform data collection, and define system configurations to support Revenue Cycle business processes. Consult on complex configuration decisions.
• Work with Product Managers, QA and Development to highlight customer processes, barriers to success and opportunities for enhanced functionality and tools
• Effectively address critical escalated customer issues

About You

• Familiarity and experience in application support preferably in a healthcare setting. The ideal candidate will have experience supporting Healthcare Revenue Cycle applications. Familiarity with Healthcare revenue cycle applications – Cerner, Epic, Meditech, Medhost, Invision, is a plus
• A successful track record of managing multiple urgent priority issues concurrently
• Excellent analytical and problem solving skills.
• Confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
• Bachelor’s degree in a relevant field preferred
• Ability to guide others and an eagerness to learn
• Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
• Ability to generate a sense of urgency and rally appropriate teams.
• 2+ years experience in implementing or supporting a SaaS solution
• Ability to cultivate teamwork and build strong and positive relationships with other teams and customers.

What Else

• The qualified candidate must be eligible to work in the United States
• Travel will be required for this position (20%)
• We are primarily a Work from Home organization, including onboarding

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.