Animal Shelter Population Manager

Description

Are you compassionate about animals and have a desire to speak for those who cannot? Do you like making a difference in lives for both animals and people? Do you work well in a fast-paced team environment? Dumb Friends League wants you!

Purpose of Position: Develop, deliver and support effective, safe and considerate animal experience through the League’s Population Management processes, including evaluation, transfer and internal movement components. Create and innovate best practices and together with the team develop the future state of the Population Management team at the Malone Center.

Responsibilities

• Perform euthanasia and related tasks.
• Manage and develop an effective staff: providing effective communication, leadership, guidance, and resources. Determine staff qualifications and competency: recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Work with and handle animals of varying species, sizes, and temperaments daily in a caring, safe, and respectful manner.
• Design, develop, and implement department standards, work processes, systems, and procedures for accomplishing work. Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers. Monitor and evaluate program and process effectiveness, including statistical analysis and report creation, and implement improvements. Develop and fulfill realistic and ambitious departmental objectives and plans.
• Motivate and mobilize staff to act. Remove obstacles, coordinate work efforts when necessary, and empower staff members within department. Manage and ensure the proper utilization and integration of department volunteers.
• Coordinate with shelter departments daily to increase efficiency in flow of animals through the shelter, between shelters and from the community, and to meet the needs of external partners to maximize use of League resources including space and personnel.
• Represent the organization internally and externally with integrity, serving as an ambassador of the League’s mission and brand. Manage external partnerships and vendors to provide services as needed.
• Oversee successfully onboarding of new transfer partnerships and support existing transfer partnerships. Manage communications with transfer partners, including sensitive, complex, and/or challenging conversations when necessary.
• Adhere to all League safety, training, and handling and transportation protocols to ensure that the Shelter environment is safe for animals, the public, volunteers, and other employees. Wear required personal protective clothing, identification, and safety garments/equipment as defined by League policies and procedures.
• Manage daily operations by providing leadership and development to the staff. Foster achievement of a common vision within and across teams. Provide clear direction and priorities. Ensure that the roles and responsibilities are understood and carried out.
• Manage cross-training and certification processes for appropriate partner departments to support sustained efficiency through seasonal workload.
• Inform and monitor the departmental budgets. Manage utilization of department resources to maximize the value, control expenses, and minimize waste.
• Develop, train, and schedule Population Management team and function to ensure the most efficient movement of animals in the League’s care.
• Perform shelter opening and closing duties as needed.
• Collaborate on cases, processes, and workflow with all other teams as appropriate.
• Lead and direct the Population management function to ensure the highest level of care is delivered to the League’s sheltered animals.
• Ensure the highest level of people care is delivered to League patrons, staff, volunteers, partners, donors, and vendors.
• Collaborate with League team members to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission. Participate in inter-departmental meetings and discussions to support and develop League initiatives.
• Collaborate with League team members to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission. Participate in inter-departmental meetings and discussions to support and develop League initiatives.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Excellence
• Emotional Intelligence

Leadership Key Competencies

• Project and Process Management
• Developing Direct Reports
• Building and Leading Effective Teams
• Delivering Results

Position Key Competencies

• Analytical thinking
• People development
• Conflict management
• Project management
• Strategic thinking
• Innovation
• Financial acumen & fiscal responsibility

Supervisory or Managerial Responsibility

• Population team
• Volunteers

Travel

• This position may require travel to different work sites
• This position requires up to 5% travel in state
• This position requires driving a company vehicle

Work Conditions And Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of walking or standing. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation. Will be required to work evenings, weekends and/or holidays as business operations demand.

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Benefits (medical, dental, and vision)
• Holiday Pay
• And more!
• Flexible spending accounts
• 401(k) with matching
• Sabbatical program

Compensation: $61,000 - $65,000 annually (starting pay commensurate with market, experience, and equity)

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Willing to learn new tasks and able to become proficient in a short period.
• Strong organizational skills with high attention to detail
• Ability to utilize effective problem solving/decision making skills
• Able to demonstrate high degree of independence, initiative and organization.
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Able to maintain a professional appearance and exercise sound judgment during all interactions with the public, staff and volunteers.
• Able to set goals, prioritize, delegate work and provide feedback to others to complete multiple tasks on or before deadline.
• Able to demonstrate exceptional discretion, judgment, impartiality and confidentiality when dealing with personnel issues, financial issues and proprietary information.

Required

• High school diploma or equivalent
• Valid driver’s license with insurable driving record
• Five years of related work including experience leading the work of others and progressively complex project or program leadership responsibilities.

Desired

• Professional experience in an animal welfare organization/animal shelter
• Experience creating and managing budgets
• General knowledge of animal sheltering software, Chameleon preferred
• Experience leading and managing volunteers