Analyst Iii, Epic Jobs

GENERAL PURPOSE OF THE JOB

An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Incident and request resolution- 30%

• Management of workqueues and error queues
• Some on-call responsibilities for urgent issues
• Monitor ServiceNow for incidents and requests assigned to team
• Documenting and migrating build
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Follow-up with requesters as needed for additional information

2. Implementation support- 30%

• Documenting and migrating build
• Implementation support for new practices and new modules
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Support users and training team with build fixes and responding to questions about workflow design
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation

3. Upgrade, enhancement, and special projects work 30%

• Support Epic upgrades in assessing needs, completing build, testing, and build
• Research, design, build, and testing of workflows and enhancements
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Documenting and migrating build

What are the 3-4 non-negotiable requirements of this position?

PB Cert

PB Build experience

4-5 years of experience

What are the nice-to-have skills?

Multiple Epic Certs

Billing background