Ambulatory Behavioral Health Care Coordinator

Come work with a great team! Signet Health manages the behavioral health services for Medstar Washington Hospital Center (MWHC) and has a Full-time Day Shift Ambulatory Behavioral Health Care Coordinator.

This position will support the Outpatient Behavioral Health Clinical Team, assist with difficult patients of high acuity to ensure patient safety, compliance with treatment, and care coordination between care teams. The position will report to the Outpatient Behavioral Health Clinical Director.

Job Responsibilities

• Position would assist in scheduling appropriate patients with the residents.
• Position would assist residents in managing patients on their caseload.
• Assists with linking to Core Service Agencies.
• Assists in coordinating insurance benefits and getting Emergency Medicaid, if needed.
• Supports discharge planning for all outpatient behavioral health levels of care, including providing resources and linking patients to community services.
• Provides resources for basic needs, like food banks, transportation, etc.
• Manages a small short-term caseload of patients with severe and persistent mental illness or who have high acuity; this could be a panel of some of the same patients seen by the residents. Caseload is monitored and approved by the Clinical Director. Case management tasks include Performs safety-check telephone contacts with patient; assists patients in keeping behavioral health appointments and requesting medication refills, etc.
• Participates in interdisciplinary treatment planning, as needed.
• Coordinates the transition between different levels of psychiatric care throughout programs at center, including partial hospitalization, intensive outpatient, group therapy, individual therapy, and medication management.
• Other duties as assigned.
• Works with a variety of internal and external customers to ensure the delivery of high-quality care with excellence in clinical outcomes and customer satisfaction.
• Serving as a liaison between other care teams to ensure continuity of care.
• Assists in coordinating patient referrals to the outpatient behavioral health service.

Candidates should have a minimum of 2 years’ experience working with psychiatric/behavioral health patients. Must be flexible to adjust to the needs of a fast-paced environment, demonstrate effective organizational skills, problem-solving, display excellent oral/written communication skills, and good judgement. Must be able to develop effective working relationships with patients, staff, and community partners. LGSW/LGPC / Master's degree in social work or related field strongly preferred. Proficiency in interpersonal communication and interdisciplinary teamwork. Proficiency with creating and maintaining spreadsheets and electronic computer files. Knowledge of community resources in the District of Columbia, Maryland, and Virginia. Skill in providing care to patients with various types and presentations of psychiatric/behavioral health disorders.