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Alarm Service Technician Jobs
Company | Brinks Home |
Address | Silver Spring, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Electronics |
Expires | 2023-10-10 |
Posted at | 7 months ago |
Description
- Customer education and training including a system demonstration.
- Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
- Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
- Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
- Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
- Maintain safety practices to prevent against injury and damage to property.
- Ability to troubleshoot technical problems.
- Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.
- Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
- Low-voltage license or alarm installation certification
- Excellent customer service skills.
- Must be ok with climbing ladders and working at heights.
- Must be ok working in tight spaces such as crawlspaces, attics and basements.
- Working knowledge of how an alarm system operates.
- NICET I
- H.S. Diploma or GED
- Good driving record and Valid driver’s license.
- Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program, Employee Resource Groups
- Customer Focus
- Service
- Integrity
- Accountability
- Growth
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