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Agm - Cafe Jobs
Company | Hard Rock International |
Address | Nashville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-18 |
Posted at | 9 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
- Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.
- Support staff development and advancement along well-defined career paths.
- Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
- Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
- Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
- Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
- Foster an environment of customer advocacy in which all team members put the guest first in very situation.
- Bachelors Business Degree or documented entrepreneurial hospitality leadership.
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Possesses the potential and aspiration to serve as a Hard Rock General Manager.
- Can illustrate consultative skills and ability to work cross-functionally.
- Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
- Exhibits excellent verbal and written communication skills.
- Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
- Ability to turn or twist body parts in a circular motion.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to sit for extended periods of time.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to travel via auto or airplane for long periods of time.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to make repeating movements of the arms, hands, and wrists.
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