Agent I - Front Desk-Part Time

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

• Must possess strong mathematical skills specific to position responsibilities.
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Offering bell assistance to each guest upon departure.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Other duties as assigned.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Provide alternative options to guests if their requests cannot be satisfied.
• High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Assist with booking guest reservations that are walk-ins.

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