Admission Coordinator Jobs

As an Admission Coordinator you have a profound opportunity to transform the life of an individual suffering from addiction and mental illness. In this role you provide professional evaluation of Renewal HealthGroup affiliate services to potential clients and/or family members. This includes taking calls, accepting inquiries from individuals referred to Renewal Health Group, explaining services and related costs, conducting telephonic intakes, and providing guidance on federal regulations.

Essential Duties & Responsibilities

• Expected to be present in the office/communal workspace minimum of 15 hrs per week.
• Effectively follow-up with pending leads by using appropriate sales methods to increase closing sales ratios.
• Meet minimum requirements in the areas of monthly calls, closing ratios, rescues, quality and productivity by efficiently answering, initiating and handling calls
• Effectively communicate Substance Abuse and Mental Health Professional Services to clients
• Attend all team meeting as required.
• Review and gain knowledge of training materials regarding relevant federal regulation and maintain a general knowledge of all current changes and amendments to industry regulations
• Follow and abide by Admission Guidelines
• Accept inquiries from individuals referred to Renewal HealthGroup explain services and related costs, conduct intake calls, and provide guidance on federal regulations
• Develop and maintain a working knowledge of company protocols and procedures specific to Intake/Admission
• Enter leads and details of all communications into software database

Education And Work Experience

• One year sales experience preferred.
• High School Diploma or equivalent required, AA degree preferred.

Knowledge And Skills

• Excellent computer-based and telephonic skills.
• Ability to multi-task and successfully prioritize workload.
• Excellent problem solving and decision-making skills.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Willingness and ability to work in a fast-paced working environment.
• Exceptional and demonstrable customer service skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Candidates in recovery must have 2+ years of sobriety.

Certificates, Licenses, Registrations

Valid Driver License