Admission Call Unit Coordinator

Admissions Call Unit Coordinator

Admissions
Job #526819
First Review Date: Friday, May 19, 2023

Open Until Filled

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

(Job #526020) Student Services Professional II, Admissions Call Unit Coordinator, Salary Range: $4,610 - $6,556 monthly. Hiring Range: $4,610 - $4,841 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, exempt, 12-month pay plan, permanent position with a one-year period in the Admissions Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at

Position Summary:

This position manages a customer-facing call center team that responds to incoming telephone calls, emails, and mail for Humboldt’s admissions office. Duties include processing all electronic and hard copy applicant high school and college transcript submissions.

Key Responsibilities:

• Admissions team duties include administrative support for the recruitment outreach team travel support, and maintaining the team travel calendar. Such duties require developing and maintaining expertise in SAP Concur and Humboldt business processes and policies.
• Recurring reporting of operational data on weekly, quarterly, and annual basis to Enrollment Management leadership.
• Admission processing using Oracle PeopleSoft, Slate, and document management tools to capture updates and changes in inquiry and applicant demographics, majors, enrollment intentions, test scores, and documents. The ACU manages the receipt and reconciliation of all incoming high school and college transcripts.
• Business process development and management in the handling of a high volume of incoming inquiries and documentation. The ACU is a dynamic work group that experiences seasonal bursts. Development of balanced and documented work flows within the context of the admissions cycle and resource realities.
• Provide comprehensive customer service to people inquiring about admission to Humboldt. The ACU is the primary point of contact for answering all email and telephone inquiries regarding admission and general information regarding Humboldt and is responsible for timely and informed responses. Channels for which the ACU has primary responsibility include, apply@, earlystart@, hsuinfo@, incoming telephone calls, and all associated voicemail boxes.
• System super-user and trouble shooter for Oracle PeopleSoft, Slate, and related document management tools is association with the associate director of operations and the director of admissions.
• Other Duties as Assigned
• Supervise, support, and develop a team of ACU student assistants. Assess business needs and hire team of student assistants sufficient to manage a dynamic communications and business process workflow. Hire student assistants by posting jobs on the Humboldt Career Center web site, chair hiring committees, and manage the hiring process, including all communications, to completion. Train student assistants in collaboration with Enrollment Management staff. Supervise student assistants in the ACU, front desk, and in tour guide roles. Maintain training processes, manuals, and materials for each position. Perform annual evaluations for each student assistant based on job expectations.

Knowledge, Skills, and Abilities Associated with this Position Include:

• Understanding of CSU general admissions requirements
• Fundamental writing and presentation skills to effectively communicate standard information
• Competence with Microsoft Office and Google productivity tools
• Familiarity with concepts of business processes, how to conceptualize and articulate for others to follow
• Respond to routine inquiries and explain standard policies and procedures to others
• Perform basic mathematical functions
• Ability to identify and solve standard problems and refer more complex problems to appropriate staff
• Familiarity with concepts of customer service
• Working knowledge of English grammar, spelling, and punctuation
• Ability to use standard office equipment, word processing, and related computer software packages
• Basic knowledge of applicable university infrastructure, policies, and procedures

• Demonstrated sensitivity to cross-cultural perspectives and experiences.

Minimum Qualifications:

Experience:

Possession of the knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience supervising student employees
• Experience with electronic document management systems
• Working knowledge of Oracle PeopleSoft student information system and Slate CRM

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Resume or Curriculum Vitae
• Letter of Interest
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials for first review is 11:55 p.m. on Friday, May 19, 2023.

Any inquiries about this recruitment can be directed to [email protected] or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.” In reference to the full disclosure letter, please refer to HR 2010-08.

Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu.

Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 3082
Publication Date: May 5, 2023