Administrative Assistant/Bookkeeping Clerk

It's time for your CAREER to take off
We Want YOU!
Looking for candidates that are willing to learn and grow
in an industry that is essential to so many.
Act Now!
Your success is waiting for you!
Our Business is growing rapidly and we are hiring top people to grow with us.
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When you woke up this morning did you look at the ceiling dreading the next cycle of the snooze alarm or did your feet hit the floor ready to take on the challenges of a new day? How you answer this question has as much to do with where you are going and the engagement you have with those that you work with. Schaafsma Heating & Cooling knows it’s the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.
We are seeking an Administrative Assistant/Bookkeeping Clerk where your attitude will determine your altitude, if you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business. Start the process and a conversation to make a transition that can alter your life.
Check us out, visit our website, Career’s Page, and reach out to us.

• We are an Equal Opportunity Employer; all inquiries are kept confidential.

To apply for: Administrative Assistant/Bookkeeping Clerk@ Schaafsma Heating & Cooling
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Position Purpose (Summary)
The function of this position is to:

• Dispatch, manage and allocate resources to meet the expectations of our clients.
• Develop profitable sales and acquire customers through our established sales and marketing program.
• Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested.
• Schedule and book service or sales appointments when clients and prospects call
• Handle multiple tasks and set priorities independently.

Administrative Assistant/Bookkeeping Clerk’s Responsibilities/Duties/Functions/Tasks

• Record customer payments.
• Be capable of understanding client needs, and favorably influencing their decision.
• Alert managers quickly to significant customer issues, serving as a champion of the customers to our company,
• Take and deliver messages as appropriate.
• Have a good working knowledge of our products and services being offered (This may require additional study and training both on and off site).
• Other duties as assigned.
• Input Service work order details.
• Receive, record, and maintain sales lead information and set appointments as necessary.
• Update the Customer Relationship Management (CRM) system for each interaction.
• Efficiently manage his/her time and schedule
• Answer the phone quickly and professionally.
• Communicate effectively with associates, superiors, vendors, and customers.
• Provide vendor invoice to General Manager/Owner for approval for payment.
• Be very familiar with the use of smart phones, email, and text messaging.
• Sell new service agreements and renew existing service agreements.
• Ensure messages are received and follow up is appropriate.
• Record Vendor invoices.
• Track lost sales.
• Clean, neat, and professional appearance.
• Be computer literate to the extent necessary to fulfill this function and knowledge of Excel and Word is required
• Possess superior interpersonal skills.
• Be familiar with our company, products, and services so many questions can be answered without consulting others.
• Perform service dispatch, and coordinate scheduling.
• Continuously improve knowledge of HVAC work, and how Home Climates operates to benefit the customer.
• Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
• Debrief technician at end of call and record key information into client’s computer record.
• Win the confidence of new clients when they call for service or repairs.
• Ask for referrals and inform client where and how to make them.
• Communicate clearly, precisely, and in a friendly manner.
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
• Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
• Schedule the client appointment and assign/match qualified staff to perform the work.
• Issue P.O.s and/or order parts and materials for truck restock and Non-Stock items.
• Call customers to confirm maintenance appointments and schedule as necessary.
• Ensure the accurate capture, data entry and maintenance of customer and business information into Company’s accounting program.
• Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up
• Follow-up on all leads, proposal, and potential sales until closed or lost.
• Perform customer satisfaction calls after each visit.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.

Check us out, visit our website, Career’s Page, and reach out to us.

• We are an Equal Opportunity Employer; all inquiries are kept confidential.

To apply for: Administrative Assistant/Bookkeeping Clerk@ Schaafsma Heating & Cooling
Click Below