Account/Program Manager (Campaign Delivery)

Account/Program Manager (Campaign Delivery)

Location: Client based in Atlanta - role can be fully remote

Pay: $41-43 / hourly as W2. Full benefits offered.

Duration: Initially 6+ months, possible extension past that point

The target hiring compensation range for this role is $41 to $43 / hourly as a W2 employee.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.

Role Summary/Purpose:

The Account/Program Manager is responsible for managing assigned client portfolios with marketing campaigns across multiple execution channels to ensure campaign delivery success. Processes include COSMOS planning briefs, change controls, capacity demand prioritization and delivery planning. This role will also lead cross functional client marketing and functional experts to develop execution program solutions to achieve strategic client objectives in New Accounts, Sales, and Net Income goals. The candidate may, at times, act as Agile team scrum master; manage strategic client projects and lead process improvements across all channels.

Essential Responsibilities:

• Partner with platform marketing, Portfolio Director’s and Demand Generation teams to plan & forecast channel capacity inflection points, prioritize campaigns and effect workload demand balancing to support P&L strategic priorities and governance requirements.
• Collaborate with peers in Account Management, the Demand Generation organization and Performance Marketing to deliver campaigns for our partners and platform teams
• Engage, coordinate & lead project management for Omni-channel marketing campaigns ensuring growth strategy deliverables are achieved
• Establish and lead regular campaign portfolio review operating process with client marketing teams to drive execution progress, proactively address roadblocks, optimize marketing opportunities, and share best practices.
• Build relationships/networks across key functional areas that support marketing execution plans
• Lead omni-channel campaign delivery planning, execution, and optimization for assigned client relationships across primary marketing channels including direct mail, email, paid media, and earned media
• Serve as liaison and central point of contact for marketing teams for milestone tracking, change control requests, process exceptions, as well as omni channel optimization opportunities
• If needed, drive and coordinate client marketing campaign incident management and corrective actions; partnering with remediation subject matter experts and compliance teams.
• Manage campaign execution calendar for channel acquisition, retention, lifecycle and integration efforts for assigned client portfolios working closely with other Performance Marketing teams

Perform other duties and/or special projects as assigned

Desired Characteristics:

• Leadership, facilitation, coaching and problem-solving experience
• Agile skill sets, team, process, tools and/or methods experience, a plus
• Proven client relationship management skill sets, experience developing plans and consistently meeting deadlines in a fast-paced environment
• Consumer financial services experience with exposure to credit card or retail environment
• Proven client relationship management skill sets, experience developing plans and consistently meeting deadlines in a fast-paced environment
• Experience in consumer financial services with exposure to credit card or retail environment
• Strong project Management skills
• Excellent team skills; flexibility to pivot with strategy, regulatory and market evolution; and proven ability to work cross functionally, as well as within own function
• Demonstrated experience with tactical omni-channel execution across multiple channels
• Minimum of 4 years of marketing experience to include Project Management and client relationship experience
• Prior Agency Account Management Experience is ideal
• Demonstrated proficiency in email / direct mail process and execution delivery
• Excellent team skills; flexibility to pivot with strategy, regulatory and market evolution; and proven ability to work cross functionally, as well as within own function
• Excellent communication skills and ability to influence and partner with all levels of employees; internal and external partners/suppliers.