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System Support Technologist Jobs

System Support Analyst Jobs
By State of Oklahoma At Oklahoma City, OK, United States
Incident management responsibilities are to identify, analyze, and correct hazards to prevent a future re-occurrence.
Asset management responsibilities are to work with teams in building and maintaining a Configuration Management Data Base(CMDB).
Minimum of three years operational support (network, system administration, operations, change management, inventory, etc.) experience.
Knowledge, Skills, Abilities, And Competencies
Develop a detail understanding of the Case Management and related systems.
Ensure effectiveness of problem management by observing and reporting the metrics related to the implemented and/or recommended solutions.

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a System Support Technologist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and enjoy helping others, this could be the perfect job for you!

Overview System Support Technologist is responsible for providing technical support to users of computer systems and networks. They are responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing technical advice and assistance. Detailed Job Description System Support Technologists are responsible for providing technical support to users of computer systems and networks. This includes troubleshooting hardware and software issues, installing and configuring systems, and providing technical advice and assistance. They must be able to diagnose and resolve technical problems, as well as provide customer service and support. They must also be able to communicate technical information to non-technical users. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of networking and network security
• Ability to troubleshoot hardware and software issues
• Ability to install and configure systems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in a technical support role
• Certification in relevant technologies (e.g. Microsoft, Cisco, etc.)
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and network security
• Knowledge of operating systems (e.g. Windows, Linux, etc.)
• Knowledge of computer security principles
• Knowledge of customer service principles
Job Experience
• Previous experience in a technical support role
• Experience troubleshooting hardware and software issues
• Experience installing and configuring systems
• Experience providing customer service and support
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure systems
• Provide technical advice and assistance
• Provide customer service and support
• Monitor system performance
• Maintain system documentation
• Perform system maintenance and upgrades