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Service Customer Care Associate Jobs

Associate Customer Care Specialist - Png/Fayetteville, Nc
By Duke Energy At , Fayetteville, Nc $17 an hour
Use professional judgement and escalate customer issues/concerns to management when appropriate.
New hire onboarding, training, and actual work arrangements will take place virtually/remotely.
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
2+ years of customer service experience (may include call center, hospitality, retail, etc.), preferably to include a call center.
Experience promoting products and services, ideally in a call center environment.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Supervisor, Customer Care Service
By Commerce Bank At St Louis, MO, United States
Associate degree in Business Administration or equivalent combination of education and experience required
Identify and schedule training opportunities for customer service, product solutions and/or technical skills
Plan and implement development activities to prepare agents for future supervisory responsibilities within the programs available
Strong knowledge of the retail products and services, including best practices
3+ years customer service/sales experience required
1+ years leadership experience required
Customer Care Associate I
By Prime Therapeutics At , Remote
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Are you looking for an opportunity to provide excellent customer service and make a difference in people's lives? We are looking for a Service Customer Care Associate to join our team and help us provide outstanding customer service to our clients. As a Service Customer Care Associate, you will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. If you are passionate about helping people and have a commitment to excellence, this could be the perfect job for you!

Overview Service Customer Care Associate is a customer service professional responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. Detailed Job Description Service Customer Care Associates are responsible for providing excellent customer service to customers. They must be able to respond to customer inquiries, resolve customer complaints, and provide assistance to customers in a timely and professional manner. They must be able to handle customer inquiries in a friendly and professional manner, and be able to provide accurate information to customers. They must be able to handle customer complaints in a timely and efficient manner, and be able to provide solutions to customer issues. They must be able to maintain customer records and provide customer feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to handle customer inquiries and complaints
• Ability to provide accurate information to customers
• Ability to maintain customer records
• Ability to provide customer feedback to management
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Ability to type and use a computer
• Ability to work in a team environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and efficient manner
• Provide assistance to customers in a friendly and professional manner
• Maintain customer records and provide customer feedback to management
• Follow customer service policies and procedures
• Ensure customer satisfaction by providing excellent customer service