Remote Client Service Coordinator Jobs

One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.

Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.

Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.

Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.

Assists with software license agreements and monitors their distribution.

Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.

The CSM is responsible for client experience, success and relationship management including oversight of customer satisfaction measurement and reporting.

Oversight of client communication at all levels including site ticket review, project management, critical issues, procurement, and client satisfaction enquiries.

Oversight of the client procurement processes including quotes, contract management and ongoing purchasing needs for their assigned sites.

Healthcare experience preferred; long-term healthcare support experience is a plus.

Proven ability to develop, implement and manage operational strategy.

Excellent communication and customer service skills are required.

Collaborating closely with clients to discern their needs, and tailoring travel itineraries to align with their specific requirements.

Work remotely from the comfort of your home.

Addressing client travel inquiries and furnishing comprehensive information about our array of products and services.

Enjoy a relaxed work environment.

Access to a personal website.

E&O Insurance with Fraud Protection.