Disputes Resolution Specialist Jobs

Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements

Maintain the knowledge of payer policies; complete AAHAM or other healthcare related webinars

We offer 4 weeks of training. The hours during training will be 8:00am - 4:30pm EST.

Take necessary AR adjustments in accordance with the department’s adjustment policy

Meet or exceed the Northern Light Health performance standards as it relates to quality and productivity

Request relevant information from appropriate revenue cycle and clinical departments as required by payer

Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner

Create related reports for clients, finance managers and other key stakeholders

Manage weekly settlements within the defined timeframe, when requested

Manage and monitor improvement actions to measure the success of changes and enhancements

1 year of experience in a customer service-oriented environment

Some experience in accounting, invoicing or freight audit and payment operations

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

6+ years of work experience with 3+ years of direct people management experience required

Past product or project management experience

Manage a team of high performing individuals in fast-paced environment

Manage individual performance to metrics and provide ongoing insight and coaching

Strong error resolution process knowledge

Experience building and scaling Customer ops teams

At least 2 years of experience with the dispute management process for a fintech company, startup, or bank

Strong Microsoft Office or Google Workplace skills; ideally experience using Slack

Manage the end-to-end process of investigating card fraud and transaction disputes

Manage reporting to our banking partner and internal stakeholders

Interest in or experience with process improvement for back-office operations (ideally in a financial services environment)

Excellent written and verbal communication skills for interfacing with customers, vendors, and internal teams