Customer Care Associate I Remote In California Jobs

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.