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Customer Assistance Representative Jobs

Customer Assistance Representative Full Time
By American Airlines At Santa Ana, CA, United States
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reasonable accommodations may be made for qualifying individuals with disabilities.
Bilingual language skills may be required in some locations
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Customer Assistance Representative Full Time
By American Airlines At , Las Vegas, 89111, Nv
Minimum Qualifications- Education & Prior Job Experience
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reasonable accommodations may be made for qualifying individuals with disabilities.
Bilingual language skills may be required in some locations
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Working knowledge of Sabre or any other Passenger Service System

Are you looking for a job that offers great customer service and the chance to make a difference? Look no further! We are currently seeking a Customer Assistance Representative to join our team. You will be responsible for providing excellent customer service and helping to resolve customer inquiries. If you have a passion for helping others and a desire to make a positive impact, this is the job for you!

A Customer Assistance Representative is a customer service professional who provides assistance to customers in a variety of ways. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer support.

What is Customer Assistance Representative Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Proficiency in computer applications
• Ability to remain calm and professional in stressful situations

What is Customer Assistance Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Familiarity with relevant computer applications

What is Customer Assistance Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Assistance Representative Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience in a customer service role

What is Customer Assistance Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues in a timely and efficient manner
• Provide customer support and assistance
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management