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Tech Support Representative Jobs in Iowa

Tech Support Jobs
By Treez, Inc. At , Remote $65,000 - $75,000 a year
Verifiable cannabis industry experience required (cannabis technology SaaS experience preferred)
At least 3+ years of experience in a customer service or technical support role
Experience using customer support software and tools such as Zendesk, Freshdesk, Salesforce, etc.
Strong phone and communication skills, with the ability to effectively communicate complex technical concepts to non-technical customers
Have excellent problem-solving and analytical skills
Ability to work independently, autonomously & efficiently in a remote work environment
Internet Tech Support Representative I - Starts 4/24
By Mediacom Communications Corporation At , West Des Moines, 50266, Ia From $15.50 an hour
Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
Knowledge of common consumer internet software including various browsers and email platforms preferred.
Effective verbal and written communication skills.
Strong problem solving or organizational skills.
Microsoft Office experience a plus.
Paid on the job training and opportunity to promote!

Are you looking for a job that allows you to use your technical skills to help others? We are looking for a Tech Support Representative to join our team! You will be responsible for providing technical assistance to customers and troubleshooting any issues they may have. If you have a passion for technology and helping others, this is the perfect job for you!

A Tech Support Representative is responsible for providing technical assistance to customers who are having problems with their computer systems or software. They provide support over the phone, via email, or in person.

What is Tech Support Representative Skill Requirements?

• Excellent communication and customer service skills
• Ability to troubleshoot and diagnose technical problems
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to explain technical concepts to non-technical users

What is Tech Support Representative Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Relevant certifications in computer hardware and software
• Previous experience in a customer service or technical support role

What is Tech Support Representative Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Tech Support Representative Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service software, databases, and tools
• Experience with operating systems, such as Windows, Mac OS, and Linux

What is Tech Support Representative Responsibilities?

• Respond to customer inquiries via phone, email, or in person
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