Front Desk Supervisor Jobs
By Hampton Inn & Suites Newark-Harrison-Riverwalk At , Harrison, 07029, Nj
Prepares all necessary reports during each shift for the management team
Process all payments according to established hotel requirements
Commuter benefits including transit & parking
Provide information and assistance to all guests and vendors
Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
Assist in creating and distributing the team member schedule in a timely manner
Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Front Desk Supervisor Jobs
By The University of Mississippi At , University, 38677
Updates Property Management System (PMS) with current room types, descriptions, rates and posting codes.
Maintains Property Management System (PMS) with current room types, descriptions, rate and posting codes.
Assists in hiring, training, and on-going supervision of the front desk staff.
Provides feedback to front desk staff on performance, maintains performance documentation and conducts annual performance review evaluations .
Develops and maintains work schedules of the front desk staff.
Creates guest accounts, applies payments, and reconciles any erroneous transactions on guest folios and takes necessary actions to resolve guest grievances.
Front Desk Supervisor (Pre-Opening)
By Courtyard New York Queens/Jamaica At , Jamaica, 11435, Ny $25 an hour
Perform other duties as requested by management.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
1 to 3 years of related experience.
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Front Desk Supervisor - Hilton Tampa Downtown
By Hilton At , Tampa, 33602, Fl
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Front Desk Supervisor Jobs
By Ethan Allen At , Danbury, 06811, Ct
Have full knowledge of all parking options and charges, always offering luggage assistance
Yield Management implementation to include assisting with yield control and pricing structure set forth with front office manager
Make recommendations to management regarding development, training and corrective action of team members.
Working knowledge of all rates, packages, and booking restrictions
Record guest comments or complaints, referring customers to managers as necessary
Directly supervises front office and guest services teams and manages the front office team in Front Office managers’ absence
Front Desk Supervisor Jobs
By Sage Hospitality Group At Pittsburgh, PA, United States
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Performs other duties as assigned, requested or deemed necessary by management.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
Front Desk Supervisor Jobs
By Omni Hotels & Resorts At Dallas, TX, United States
To be experienced with various guest scenarios.
To be familiar with all hotel facilities and offerings.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Broad knowledge of Epitome, Synergy and Vingcard systems.
Previous front desk experience at a luxury hotel preferred.
Previous cash handling experience required.
Front Desk Supervisor Jobs
By Embassy Suites Charlotte-Concord Golf Resort & Spa At Concord, NC, United States
Assisting the Front Office Manager in the day-to-day operations of the front desk while ensuring 100% guest satisfaction.
Previous hotel front desk supervisory experience preferred or related supervisory experience.
OnQ and Hilton experience preferred.
Outstanding guest service skills; Strong hospitality skills.
You will look for new ways to enhance the guest experience
Registering our guests and assisting with guest departures while providing prompt and courteous service.
Front Desk Supervisor Jobs
By Candlewood Suites New York City- Times Square At , New York, 10018 $21 an hour
Perform other duties as requested by management.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
1 to 3 years of related experience.
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Front Desk Operations Supervisor
By Marriott Vacations Worldwide At , Lihue, 96766

JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property ...

Front Desk Supervisor Jobs
By Holiday Inn Express of Woodbridge At , Avenel, 07001
Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
Opera experience is a plus
Effectively assist guests with check-in, check-out, and managing reservations
Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
Collaborate with fellow team members and other hotel departments to promote a positive work environment
Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
Front Desk Supervisor - Mountain Modern Motel
By The Yarrow Group At Wyoming, United States
Assist in training and performance management of front desk agents.
Comfortable using Property Management Systems and other pertinent software as assigned
Must have minimum of two-years front desk experience.
Strong background of supervisory experience.
Possess excellent verbal and written communication skills.
Closely monitor front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up.
Front Desk Operations Supervisor
By Marriott Vacations Worldwide At , Breckenridge, 80424

Expected Fill Date 8/26/23 JOB SUMMARY Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure ...

Front Desk Supervisor Jobs
By Navy Exchange Service Command At , Millington $36,751 - $44,000 a year
Acts as the resident expert regarding the Hotel's Property Management System (PMS), key card system and CORE inventory management system.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times.
Supervises front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.
Supervises three or more NF-2 front desk personnel.
Trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training.
Supervisor Front Desk Jobs
By Sage Hospitality At , Napa $25.50 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Performs other duties as assigned, requested or deemed necessary by management.
Ability to communicate information and hotel services to management and guests. Second language may be required.
High school education or equivalent experience.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Front Desk Supervisor Jobs
By Remington Hotels At , East Elmhurst, 11369 $23 - $25 an hour
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
Front Desk Supervisor Jobs
By Marriott Vacations Worldwide At , Fountain Hills, 85268

JOB SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their ...

Supervisor Front Desk Jobs
By Hilton Grand Vacations At , Kissimmee
Other duties as assigned by management.
HGV Now Offers Day One Team Member Benefits!
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Overnight Front Desk Supervisor
By Marriott Vacations Worldwide At , Orlando, 32821

Shift: 3rd shift (Overnight) Requirement: Valid Driver's License with a good driving record JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively ...

Front Desk Operations Supervisor
By Marriott International, Inc At , Providence, 02903

Additional Information Front Desk Supervisor Job Number 23144837 Job Category Rooms & Guest Services Operations Location Aloft Providence Downtown, 191 Dorrance Street, Providence, ...

Assistant Manager Front Office (Front Desk Supervisor)
By Hilton Grand Vacations At , Orlando
Make recommendations to management regarding development and corrective action plans.
HGV Now Offers Day One Team Member Benefits!
Assist Guest Services Manager/Director with managing resort inventory.
A minimum of one (1) year of experience in the customer service field is required.
Demonstrate leadership skills such as integrity, professionalism, and confidentiality
A minimum of six (6) months of supervisory experience in the customer service field required.
Front Desk Supervisor Jobs
By Sage Hospitality At , Teton Village $24 - $27 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Performs other duties as assigned, requested or deemed necessary by management.
Ability to communicate information and hotel services to management and guests. Second language may be required.
High school education or equivalent experience.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Front Desk Supervisor Jobs
By Marriott International, Inc At , Los Angeles, 90045 $25 an hour

Additional Information Pay: $25.00/hr Job Number 23143446 Job Category Rooms & Guest Services Operations Location The Westin Los Angeles Airport, 5400 West Century Boulevard, Los ...

Front Desk Operations Supervisor
By Marriott Vacations Worldwide At , Scottsdale, 85255, Az

JOB SUMMARY Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to ...

Are you looking for an exciting and rewarding opportunity to lead a team of front desk professionals? We are looking for a Supervisor De Front Desk to join our team and help us provide exceptional customer service to our guests. As Supervisor De Front Desk, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive the highest level of service. You will also be responsible for training and developing staff, managing budgets, and ensuring that all policies and procedures are followed. If you have a passion for customer service and a desire to lead a team of dedicated professionals, this is the job for you!

Overview Supervisor de Front Desk is a position responsible for supervising the front desk staff and ensuring that all customer service needs are met. The Supervisor de Front Desk is responsible for providing excellent customer service, managing staff, and ensuring that all front desk operations are running smoothly. Detailed Job Description The Supervisor de Front Desk is responsible for overseeing the daily operations of the front desk. This includes supervising staff, providing customer service, and ensuring that all front desk operations are running smoothly. The Supervisor de Front Desk is also responsible for training new staff, resolving customer complaints, and ensuring that all customer service needs are met. Job Skills Required
• Excellent customer service skills
• Ability to manage staff
• Excellent communication skills
• Ability to multitask
• Knowledge of front desk operations
• Ability to resolve customer complaints
• Knowledge of computer systems
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or front desk operations
• Knowledge of computer systems
• Ability to multitask
• Excellent communication skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of front desk operations
• Knowledge of computer systems
• Knowledge of office procedures
Job Experience
• Previous experience in customer service or front desk operations
• Previous experience in supervising staff
Job Responsibilities
• Supervise front desk staff
• Provide excellent customer service
• Ensure that all customer service needs are met
• Train new staff
• Resolve customer complaints
• Ensure that all front desk operations are running smoothly