Ad, Access & Reimbursement – Pss Crm – Manhattan, Ny - Remote
By Novartis At Manhattan, NY, United States
Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access.
Accountable for engagement with non-prescribers, for example pharmacy, system leadership, financial counselors, office administrators, revenue cycle managers, etc.
Bachelor’s Degree required. Business and/or biological science education preferred. Advanced degree preferred.
Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
Deep expertise and experience integrating manufacturer-sponsored patient support programs.
Experience with specialty products acquired through Specialty Pharmacy networks

Are you looking for an exciting opportunity to use your technical skills to help businesses succeed? We are looking for a Remote CRM Technical Analyst to join our team and help us provide innovative solutions to our customers. You will be responsible for analyzing customer requirements, developing technical solutions, and troubleshooting any technical issues that arise. If you are a motivated self-starter with a passion for problem-solving, this could be the perfect job for you!

What is Remote CRM Technical Analyst Skills Required?

• Knowledge of customer relationship management (CRM) systems and software
• Ability to troubleshoot and solve technical issues
• Excellent communication and customer service skills
• Knowledge of database management systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

What is Remote CRM Technical Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in a technical support role
• Experience with customer relationship management (CRM) systems
• Knowledge of database management systems
• Strong problem-solving and analytical skills

What is Remote CRM Technical Analyst Knowledge?

• Knowledge of customer relationship management (CRM) systems and software
• Knowledge of database management systems
• Knowledge of customer service principles and practices
• Knowledge of software development life cycle
• Knowledge of software testing principles

What is Remote CRM Technical Analyst Experience?

• At least 2 years of experience in a technical support role
• Experience with customer relationship management (CRM) systems
• Experience in software development and testing
• Experience in troubleshooting and resolving technical issues

What is Remote CRM Technical Analyst Responsibilities?

• Troubleshoot and resolve technical issues related to