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Inbound Contacts Representative Jobs in Indiana

Inbound Contacts Representative 2 Jobs
By Humana At , Indianapolis, 46240, In
Knowledge of customer service principles and practices – formal training or experience
Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.
2+ years of customer service experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics

Are you looking for an exciting opportunity to help customers and make a difference? We are seeking an Inbound Contacts Representative to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

An Inbound Contacts Representative is responsible for providing customer service and support to customers through various channels such as telephone, email, chat, and social media. They are responsible for responding to customer inquiries, resolving customer issues, and providing information about products and services.

What is Inbound Contacts Representative Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Proficiency in using computers and software applications
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations

What is Inbound Contacts Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Inbound Contacts Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Inbound Contacts Representative Experience?

• Previous customer service experience preferred
• Experience in a call center environment preferred

What is Inbound Contacts Representative Responsibilities?

• Respond to customer inquiries via telephone, email, chat, and social media
• Resolve customer issues in a timely and professional manner
• Provide information about products and services
• Follow up with customers to ensure