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Help Desk Level II Jobs in Ohio

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

Help Desk (Level 1) Jobs
By Jobot At Columbus, OH, United States
Proficiency in Service Now or equivalent IT service management (ITSM) tools.
Conduct remote troubleshooting and provide clear instructions.
Document technical knowledge in the form of notes and manuals.
Minimum of 2 years of experience in a help desk or IT support role.
Experience in supporting Microsoft Teams and other collaboration tools.
Strong knowledge of computers and how to troubleshoot hardware and software issues on desktops and laptops.
Help Desk Level 1 Jobs
By Simnet Inc. At North Ontario, CA, United States
1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus
Commit to continuous education, certification, and self-improvement
Provide first level support and problem resolution for incoming calls received via telephone and email through remote and onsite support
Complete daily operational documentation in client knowledge base
Remote in to assist clients with support tools such as N-able and TeamViewer
Excellent written skills to document clear concise notes/documentation for client or internal use
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary