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Help Desk Analyst Jobs in New Jersey

Help Desk Analyst Jobs
By AGILIANT At Greater Seattle Area, United States
Provide an exceptional customer service experience
Identify major incidents and immediately escalate to the Help Desk Manager
Remotely assist users through desktop sharing
Thoroughly document customer interactions in the ticketing system to maintain knowledgebase and reduce resolution time
At least 2 years’ experience in IT Help Desk services
Exceptional written and oral communication skills
Help Desk Analyst Jobs
By SourcePro Search, LLC At Newark, NJ, United States
Experience with several software programs (in particular Windows 10, Office 2016, Office 365, iManage);
Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups; Troubleshoot remote user connection issues;
Manage, support, troubleshoot and repair hardware including printers, Macs, PC's;
Strong organizational and interpersonal skills;
Strong oral and written communication skills;
Ability to quickly learn new technology and develop computer skills as required to meet user demand;
Help Desk Analyst Jobs
By Robert Half At Somerset, NJ, United States
Comprehensive knowledge of Mobile Device Management
Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving towards resolution
Assist clients with LMS (learning management systems (Sumtotal)), Web Conferencing Tools and ensure error resolution
Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills
Experience with MS Windows 10
Demonstrated knowledge of Desktop deployment
Help Desk Support Analyst
By NerdRabbit At Atlanta Metropolitan Area, United States
•Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.
•Experience with multiple backup systems.
•Solid understanding of network troubleshooting experience.
•Superior organizations skills and precise attention to detail.
•Experience working in a small environment (Less than 50 Servers / 100 PCs)
•Experience with cloud providers including Azure and/or AWS a plus!
Help Desk Analyst Jobs
By University Radiology At , East Brunswick, 08816, Nj
Basic Active Directory Knowledge. Creating user accounts, reset passwords, create groups etc.
Excellent communication skills and telephone manner
Knowledge of MS office, especially Word and Outlook desired
Sign-on Bonus Now Being Offered to Eligible New Hires!**
Receiving, logging and managing users’ issues into the help desk software application according to category of issue
Provide support in accordance with established processes and document incidents and remedies
Help Desk Analyst (Entry Level)
By BlueSky Resource Solutions At Atlanta Metropolitan Area, United States
(Examples of key duties are interpreted as being descriptive and not restrictive in nature)
Provides one-on-one end-user problem resolution over the phone
Delivers, tags, sets up and assists in the configuration of the end-user desktop hardware, software and peripherals
Diagnoses and resolves user network (wired/wireless) printer problems, computer hardware, e-mail and intranet access problems.
Coordinates timely repair of computer equipment covered by 3rd party vendor maintenance agreements
Communicate clearly and professionally with all users
Help Desk Analyst Jobs
By VNA of Central Jersey At Monmouth County, NJ, United States
Our Continuing Education programs will keep you current, with learning and certifications to help you master your profession.
Our online learning system will provide knowledge at your fingertips, anytime, anywhere.
Demonstrates ability to prioritize and manage call load
High school diploma required; post high school education in the IT field preferred
1+ years work related experience
Excellent verbal communication skills especially phone skills

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information