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Guest Receptionist Jobs in Washington

Guest Experience Specialist (Receptionist)
By Nixon Peabody LLP At , Washington, 20001
Maintain proficient knowledge of all fire, safety, security and emergency procedures and skills.
Participate in Firm training including soft and IT skills.
Assist in the training of new/junior-level team members; offer ongoing guidance and act as positive role model.
5-7 years of experience in customer service or concierge role, preferably within a law firm or professional services environment.
Bachelor’s degree preferred. Work experience in lieu of a degree will be considered.
Possesses excellent interpersonal, communication, customer service and organizational skills.

Are you looking for a job that offers a friendly and welcoming atmosphere? Join our team as a Guest Receptionist and be the first point of contact for our guests! You'll get to meet new people every day and help them make the most of their stay. Apply now and be part of our amazing team!

Overview:

Guest Receptionists are responsible for greeting and assisting guests in a professional and friendly manner. They are the first point of contact for guests and are responsible for providing excellent customer service. They must be able to answer questions, provide information, and handle complaints in a timely and efficient manner.

Detailed Job Description:

Guest Receptionists are responsible for greeting and welcoming guests to the facility. They must be able to answer questions and provide information about the facility, its services, and its amenities. They must be able to handle complaints and resolve issues in a timely and efficient manner. They must be able to provide directions and assistance to guests. They must be able to maintain a professional and friendly demeanor at all times.

What is Guest Receptionist Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Ability to multitask and prioritize tasks
• Knowledge of the facility, its services, and its amenities
• Knowledge of local attractions and events

What is Guest Receptionist Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or hospitality
• Knowledge of computer systems and software

What is Guest Receptionist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards and practices
• Knowledge of local attractions and events

What is Guest Receptionist Job Experience?

• Previous experience in customer service or hospitality
• Previous experience in a receptionist role

What is Guest Receptionist Job Responsibilities?

• Greet and welcome guests to the facility
• Answer questions and provide information about the facility, its services, and its amenities
• Handle complaints and resolve issues in a timely and efficient manner
• Provide directions and assistance to guests
• Maintain a professional and friendly demeanor at all times
• Maintain a clean and organized reception area
• Monitor and respond to guest inquiries via phone, email, and in-person
• Update guest records and reservations as needed
• Assist with other tasks as needed