Customer Service Rep Sr.
By City of Scottsdale At Scottsdale, AZ, United States
Licensing, Certifications, and Other Requirements:
A high school diploma or General Educational Development (GED) equivalent.
Two years of customer service or public contact experience.
Preferred: Accounts receivable billing experience, depending on assignment.
Monitors customer service and clerical operations to ensure requirements of specific area function efficiently.
Medical (which includes behavioral health coverage), Dental and Vision Benefits

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Customer Service Rep who is passionate about helping people and providing excellent customer service. If this sounds like you, apply now!

What is Customer Service Rep Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to use basic computer programs
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries

What is Customer Service Rep Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type accurately

What is Customer Service Rep Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Service Rep Experience?

• Previous customer service experience
• Experience in a call center or other customer service environment

What is Customer Service Rep Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database
• Maintain a high level of customer service at all times