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Customer Service Advisor Jobs in North Carolina

Card Customer Service Advisor - Remote In Select States
By U.S. Bank National Association At , , Nc $20 - $22 an hour
Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Two to four years of experience in a customer service position
Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong telephone and interpersonal skills
Good problem-solving and negotiation skills

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Customer Service Advisor to join our team and provide exceptional customer service. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Service Advisor Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Advisor Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Service Advisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Advisor Experience?

• Previous customer service experience

What is Customer Service Advisor Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, applications, and requests
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information in the customer service database
• Identify and escalate priority issues
• Document customer service actions and discussions