Absence Claims And Customer Liaison - Remote
By Symetra At United States
5 years of absence management service delivery and claim support
Certified Leave Management Specialist (CLMS) preferred
7+ years of STD and absence management service delivery and claim support preferred
On occasion, service touchpoints may include Life/LTD/Workforce Benefits
Provide team training and education
Claims Project & Capabilities Support

Are you looking for an exciting new opportunity to use your customer service skills? We are looking for a Customer Liaison to join our team and help us provide exceptional customer service to our clients. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

A Customer Liaison is a professional who acts as a bridge between customers and the organization they represent. They are responsible for providing customer service, resolving customer complaints, and ensuring customer satisfaction.

What is Customer Liaison Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Problem-solving and conflict resolution skills
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Customer Liaison Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or sales
• Knowledge of customer service principles and practices

What is Customer Liaison Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations

What is Customer Liaison Experience?

• Previous experience in customer service or sales
• Experience in resolving customer complaints

What is Customer Liaison Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide accurate information about products and services
• Resolve customer complaints and disputes
• Follow up with customers to ensure their satisfaction
• Monitor customer feedback and provide suggestions for improvement
• Maintain customer records and update customer information in the