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Customer Experience Manager Jobs in Sacramento, California

Love Promise Customer Experience Manager (Sfo Zone)
By Subaru of America At Pleasanton, CA, United States
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Customer Success Manager With Consulting Experience In Technologies
By Skan.ai At Menlo Park, CA, United States
Organizing customer onboarding, change management and training/certification
Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
Build relationships across business owners, technology leaders and vendor management
Program governance: QBRs, Reports, and Risk Management
Knowledge and certification of six sigma principles
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Customer Experience Manager Jobs
By Debut At , San Diego, 92121, Ca $80,000 - $90,000 a year
Develop and maintain our customer experience support guide
Lead education of prospective customers on our brand & drive retention of current customers
Help develop the customer experience channels, identify customer pain points, and ideate ways to improve the customer experience.
Must have 3+ years of customer service experience
Experience at a DTC Ecommerce brand required, ideally at a beauty/wellness brand
Excellent communication skills and customer service skills
Customer Service Manager, Airport Customer Experience
By American Airlines At , San Francisco, Ca $65,000 - $79,301 a year
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Field Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
Customer Experience Manager Jobs
By Tesla At Los Angeles, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Senior Manager, Customer Experience
By DoorDash At Sunnyvale, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At San Francisco, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Los Angeles, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Service Manager, Airport Customer Experience
By American Airlines At San Diego, CA, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Customer Service Manager, Airport Customer Experience
By American Airlines At San Francisco, CA, United States
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Manager, Customer Experience (Night Shift)
By Whatnot At Los Angeles, CA, United States
Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
You have 5+ years of support operations experience managing support KPIs such as CSAT.
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
Customer Experience Operations Manager
By Asana At San Francisco, CA, United States
Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health
Familiar with deploying Account Management tools like Gainsight
Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules
Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences
Mental health, wellness & fitness benefits
Customer Experience Manager Jobs
By Fellow At San Francisco Bay Area, United States
5+ years leadership and management experience
Experience leading a remote workforce (both onshore and offshore)
Specific benefits for remote employees
Drive productivity, quality and customer satisfaction goals/KPI’s with a remote workforce
Provide daily direction and communication to employees so that customer inquiries are answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment and motivate team members to perform at their highest level
Data & Intelligence Manager, Customer Experience
By Asana At San Francisco, CA, United States
In-depth experience with SalesForce, Gainsight, and other CX applications, including integration, security, administration, and core features.
5+ years SQL development experience preferable with MPP platforms such as Snowflake.
Mental health, wellness & fitness benefits
Work closely with CX teams to deliver strategic initiatives to improve the renewal rates for Asana
Use multiple sources of information including broader stakeholder views to develop data solutions and recommendations
Build and maintain a robust data warehouse. Deliver reports for business insights.
Customer Experience Manager Jobs
By Tesla At Upland, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Tesla At Colma, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Tesla At Vallejo, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Tesla At Palo Alto, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Debut At San Diego, CA, United States
Develop and maintain our customer experience support guide
Lead education of prospective customers on our brand & drive retention of current customers
Help develop the customer experience channels, identify customer pain points, and ideate ways to improve the customer experience.
Must have 3+ years of customer service experience
Experience at a DTC Ecommerce brand required, ideally at a beauty/wellness brand
Excellent communication skills and customer service skills

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional