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Customer Experience Manager Jobs in Fort Bend, Texas

Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Senior Manager, Customer & Retail Experience
By Weezie At , Atlanta, 30318
7+ years of prior related experience. Background in client/customer service, project management, or communications a plus
Collaborate cross-functionally to manage special projects including an in-store Give Back program and an in-store embroidery experience
Manage staffing strategies across the Customer Experience and Retail teams
Own customer experience KPIs, including Net Promoter Score (NPS) and other customer satisfaction metrics
Working closely with our Retail Manager and staff, serve as the liaison between the retail and corporate teams
Collaborate with the Merchandising and Marketing teams to bring product launches and promotions to life via an unmatched retail experience
Associate Manager, Customer Experience
By Teads At Dallas, TX, United States
Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
Manage basic projects based on current business needs.
A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
Bachelor’s Degree, Associate Degree or equivalent work experience preferred.
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Senior Manager, Customer Experience
By DoorDash At Austin, TX, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
National Customer Experience Manager
By RPC Company At Dallas-Fort Worth Metroplex, United States
5 years working in a Customer Service role, with 3 plus years of managerial experience
Customer Experience Manager – Hybrid opportunity - Irving, Texas
Develop and implement a roadmap of customer experience goals!
Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
Strong verbal and written communications skills.
Global Workforce Manager, Customer Experience
By Crunchyroll At Dallas, TX, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
General Manager, Airport Customer Experience
By American Airlines At San Antonio, TX, United States
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
4 years in supervisory or management capacity
This job is a member of the Field Stations Team within the Customer Experience Division.
Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Cx -Customer Experience Manager
By Redaptive, Inc At Denver Metropolitan Area, United States
5-8+ years of experience in B2B account management or customer success with a strong customer-first mindset.
Strategic relationship management and trust building.
Expected annual salary: 120k (subject to adjustment for relevant experience, skills, geo location)
Energy efficiency and/or energy analytics project development experience preferred but not required.
Excellent written and oral communication skills and strong presentation building and delivering.
Skilled at influential information sharing.
Manager, Customer Experience Jobs
By Rover.com At San Antonio, Texas Metropolitan Area, United States
Motivate, coach, and develop 8-10 professional individual contributors who support the customer experience at Rover, including vendor management of outsourcing partners.
Experience with Zendesk, Talkdesk, or similar customer management tools
Partners with workforce management to organize, prioritize and schedule work assignments to meet business needs.
Manage queues to agreed-upon service levels, and strive to raise the bar higher.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
3-5 years experience working in operations or customer experience
Manager I, Customer Experience
By Rover.com At San Antonio, TX, United States
Motivate, coach, and develop 8-10 professional individual contributors who support the customer experience at Rover, including vendor management of outsourcing partners
Experience with Zendesk, Talkdesk, or similar customer management tools
Partners with workforce management to organize, prioritize and schedule work assignments to meet business needs
Manage queues to agreed-upon service levels, and strive to raise the bar higher
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them
3-5 years experience working in operations or customer experience
Manager, Customer Experience Jobs
By DoorDash At Austin, TX, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Financial Services Manager I, Customer Experience
By The Coca-Cola Company At , Atlanta, 30313, Ga
Partners with Platform Services on Balance Sheet and P&L management & reporting
Presents results monthly to leadership level audiences as part of ongoing management routine
Financial Services Manager I, Customer Experience
Provides dispenser equipment finance support for both US and Canada
Serves as equipment finance liaison for internal and external audits
Minimum 2 years of relevant experience
Customer Experience Manager - National
By RPC Company At Dallas-Fort Worth Metroplex, United States
6-10 years working in a Customer Service role, with 5 plus years of managerial experience
Customer Experience Manager – National
Directly manage 5 – 7 Supervisors (each supervising 7 Customer Care Reps), an IVR / Workflow lead and a trainer)
Develop and implement a roadmap of customer experience goals!
Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
Senior Project Manager, Customer Experience
By American Airlines At Dallas, TX, United States
Responsible for increasing awareness and adoption of Customer Experience Products through stakeholder engagement, insight gathering, analysis and project management.
Coordinates and supports management and reporting of product initiatives; leveraging data insights, project management skills and various data/presentation tools
2 years Project Management experience
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
This role is part of the Customer Experience Delivery Transformation team within the Customer Experience and Reservations Division.
Develops and shares product knowledge, through market insights, customer/user feedback, competitive analysis, industry and technology trends
General Manager, Airport Customer Experience
By American Airlines At , Newark, 07114, Nj
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Minimum Qualifications- Education & Prior Job Experience
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
4 years in supervisory or management capacity
This job is a member of the Field Stations Team within the Customer Experience Division.
Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Customer Experience Manager Jobs
By Hing Wa Lee Jewelers At City of Industry, CA, United States

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall ...

Customer Experience Operations Program Manager
By YETI At , Austin, 78704, Tx
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Customer Experience Operations Program Manager
By YETI At Austin, TX, United States
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional