Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Coor Cancer Screening Jobs
By Wellstar Health System At Marietta, GA, United States
Excellent time management skills and proven ability to multi-task and prioritize work.
Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education.
Develop administrative support staff by providing information, educational opportunities and experimental growth opportunities.
Minimum 3 years experience in a health care setting in the IP, ambulatory or other professional setting Required
Attention to detail and problem-solving skills a must.
Must have a working knowledge of preventative health and its importance.
Coor Catalyst Admin Jobs
By Wellstar Health System At Marietta, GA, United States
Strong organizational skills; Ability to deal with high-level outside communication;
Excellent oral and written communication skills;
Strong communication, composition, computer systems, prioritizing, and public relations skills;
Executive-level contact; Advanced computer skills, Excel, Word, PowerPoint, Access;
Excellent spelling, grammar, and editing skills;
High School Diploma; Bachelor’s degree preferred.
Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .
Director Customer Experience Jobs
By Ramble At Golden, CO, United States
Develop and manage an inspection process to ensure campsites are up to Ramble standards throughout the season.
Manage daily housekeeping/groundskeeping staff; in addition to attracting/retaining staff when needed, this includes posting ads on craigslists for example.
Manage daily housekeeping/groundskeeping staff schedule for the campground.
Manage and field customer services requests through Zendesk and other channels in a timely manner.
You have at least 5 years of experience managing multiple facilities simultaneously.
You have experience with Zendesk or similar customer service ticketing system.
Coach, Customer Experience Jobs
By Spire At Birmingham, AL, United States
Required Knowledge, Skill And Abilities
Facilitator certification with one of the leading Customer Service Skills Companies preferred
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Manages staffing levels and performance to ensure corporate objectives are met
Analyzes ongoing processes and recommends solutions to improve overall customer experience
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Director, Customer Experience Jobs
By ROKA At Austin, TX, United States
Strong organizational and project management abilities.
Proficiency in customer experience management tools and platforms, Gladly a plus
Develop, manage, and execute customer experience strategies to drive customer satisfaction, NPS, and intense affinity for ROKA
Audit, recommend, and implement tools/techniques/technologies to manage and measure customer experience
Demonstration of a high level of organization with very strong attention to detail, data management, and reporting insights
Map customer journeys across categories and products to develop priorities for customer-facing teams and digital experiences
Staff Assistant, Customer Experience
By American Airlines At , Dallas, 75219
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Manages ordering office supplies, updating manuals
High School Diploma or GED equivalency or equivalent experience/training
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Experience Professional Jobs
By Concord Management Ltd. At , Remote $17.25 an hour
Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.
Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
Knowledge of state specific requirements.
Provides a sense of commitment and pride in delivering an exceptional customer experience leading to positive customer interactions.
One year of experience with determining Housing Credit Program applicant eligibility is preferred.
Experience working within a call center or customer support environment is preferred.
Customer Experience Lead Jobs
By Glo At Los Angeles, CA, United States
Strong relationship management skills and ability to influence decision making
Organizational and time management skills
2+ years of supervisor and/or manager level experience
Participate in business projects and initiatives, especially those that are impactful to and/or pose a risk to the customer experience
Build a system of recovery of members after a negative experience and recommend mechanisms to retain these members
Partner with Marketing to engage and convert new members being acquired through different channels with a personalized experience
Svp, Customer Experience Jobs
By Definitive Healthcare At Framingham, MA, United States
Experience with client management teams that operate/execute highly complex solutions leveraging the product suite.
Lead the end-to-end execution of the customer experience organization: including implementation, success, support, and renewal.
10+ years of experience in Customer Success leadership, including at least five years of experience in the healthcare sector.
Competitive benefits package including great healthcare benefits and a 401(k) match
Focus on customer journey and value optimization redesign for our three key customer end markets (life sciences, provider, and diversified).
Collaborate with subject matter experts to build scalable content playbooks that tie to end markets and customer use cases.
Customer Experience Engineer Jobs
By Tellius At San Francisco Bay Area, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Customer Experience Jobs
By The Ridge At United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Jobs
By The Ridge At Guernsey, WY, United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Executive Director, Customer Experience
By The Fountain Group At East Hanover, NJ, United States
·Provide direction on optimum set-up, processes and practices for capability management across deliverables across markets
·Cross-disciplinary sales, marketing and medical communications asset production and process management
Hybrid work schedule in East Hanover, NJ (3 days/week onsite; 2 days/week Remote)
·Act as expert on staffing model to support efficiency to upskill and coach operations colleagues globally
·Experience in enabling the connection between strategy and execution
·Coordination of insights gathering across sources
Customer Experience Coordinator Jobs
By Nxt Level At Las Vegas Metropolitan Area, United States
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
Minimum Requirements for the position:
This position will pay $18- $22/hour based on experience. The role is eligible for overtime.
Be a representative that provides outbound and inbound support via the phone at a fast pace.
Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
Customer Experience Coordinator Jobs
By Pat Plumbing, Heating and Air At Topeka, KS, United States
Proven experience in a call center or in an office setting.
Strong organizational skills and the ability to follow through on tasks and initiatives.
Excellent verbal and written communication skills, with the capacity to effectively engage with both team members and customers.
Maintain monthly membership records including contact information, billing details and maintenance inspections.
Monitor call center metrics and generate weekly reports on call numbers, cancellations, callbacks, and other key performance indicators.
Take incoming calls and book customer appointments.
Customer Experience Coordinator Jobs
By Pat Plumbing, Heating and Air At Lawrence, KS, United States
Proven experience in a call center or in an office setting.
Strong organizational skills and the ability to follow through on tasks and initiatives.
Excellent verbal and written communication skills, with the capacity to effectively engage with both team members and customers.
Maintain monthly membership records including contact information, billing details and maintenance inspections.
Monitor call center metrics and generate weekly reports on call numbers, cancellations, callbacks, and other key performance indicators.
Take incoming calls and book customer appointments.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Coordinator to join our team and help us provide an outstanding customer experience. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

A Customer Experience Coordinator is responsible for providing excellent customer service and ensuring that customers have a positive experience when interacting with the company. They are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful advice and guidance to customers.

What is Customer Experience Coor Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Proficiency in computer software applications
• Knowledge of customer service principles and practices

What is Customer Experience Coor Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Customer Experience Coor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Customer Experience Coor Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Experience Coor Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide helpful advice and guidance to customers
• Resolve customer complaints and issues
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Track customer service metrics and